Phone Support Specialist/Patient Enrollment Specialist- Novasyte

Job Description:

Qualified Patient Enrollment Specialists will be tasked with providing phone support to physicians and healthcare professionals with pharmaceutical testing used in the home health setting. The testing that is being represented is for Hepatitis C. 

Responsibilities:

• Provides customers with service and product troubleshooting via telephone and email

• Provides documentation of calls in CRM system

• Escalates issues requiring further investigation

• Performs technical and application support needed 

• Replies to inbound customer calls in a timely manner

• Assists with the patient enrollment, lab/blood draw orders & phlebotomist dispatch process over the phone and via email/portal access

• Available during standard business hours (8am – 5 pm)

• Utilizes CRM and other Software/Vendor Portals to obtain updates and ensure that each step of the process is completed in an efficient/timely manner

Benefits:

In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:

• Be at the forefront of cutting edge medical device/pharmaceutical technology/treatment

• Interact with peers in the healthcare setting without patient care responsibilities

• Gain professional growth and exposure to medical device/pharmaceutical industry

• Work from home/remote

• Opportunity to expand role and assist with future testing/programs

• Access to company match 401(k) program

Preferred Qualifications:

• Healthcare/Pharmaceutical experience preferred

• Ability to troubleshoot systems interfaces and network computers preferred

• Dispatch/scheduling experience preferred

• 5+ years of experience in project management, scheduling, healthcare or call agent/phone support preferred

Job Requirements:

• Proficient with Microsoft Suite (Word, Outlook, Excel, etc)

• Intermediate/advanced computer skills

• Strong track record/career experience with various forms of technology

• Desire to innovate and improve processes/workflow

• Ability to work autonomously/comfortable working in a remote/virtual environment

• Flexible and able to handle multiple tasks 

• Strong verbal and written communication skills

• Ability to work required schedules 

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.