Knowledge Transfer and Communications Training Manager

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Main Duties and Responsibilities

• Develop, maintain and implement training schedules.
• Oversee and partake in development and update of training material including presentations, user guides, videos, FAQs, sample use cases and other relevant documentation as per project requirements.
• Conduct super-user training and end-user training as per the project needs.
• Conduct internal team onboarding training on the different solutions.
• Develop Generic solution training material for the IQVIA-PPG library.
• Maintain project and product library documentation.
• Develop training reports.
• Set, implement and monitor training KPIs.
• Develop and manage market-wide communications and circulars to provide clear and appropriate messages and information on the subject matter.
• Maintain and publish communications on all defined and agreed channels.
• Liaise between client and internal teams.
• Manage client expectations and establish a good working relationship.
• Develop KT framework and monitoring strategies.

Required Knowledge and Skills

• 7+ years experience in Project Management / Healthcare / Technology background
• Knowledge of healthcare stakeholders and standards
• Able to manage multiple competing priorities smoothly
• Strong ability to work under pressure
• Ability to write professional documentation relevant to project needs
• Outstanding oral communications and presentations skills
• Strong familiarity with Healthcare setting
• Demonstrated experience in team management
• Strong communication and stakeholder management skills
• Extensive experience using Microsoft Office Suite: PowerPoint, Excel, Word, Project, Visio
• Open to traveling as needed

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.