Sales Force Eff Analyst 2 (CRM)

Job Overview
With minimal supervision, provide support for sales force operations initiatives through effective communication, training, technology process improvement and data analysis.

Essential Functions
• Support and coordinate both short and long term planning initiatives to improve ability of organization to plan ahead and operate efficiently and effectively
• Develop sales/customer communications, processes (including sales, training, and databases), technologies, and data analysis
• Work with colleagues to ensure consistency of approach and standardized outputs to clearly communicate sales performance, and internal and external customer related information.
• Conduct verbal and/or written follow-up with internal colleagues regarding the information provided  by this department
• Responsible for ensuring up-to-the minute accurate sales and/or quantitative information is captured in the appropriate database or tracking sheet
• Participate and may lead in the development of department procedures and processes
• Assist in the development and implementation of training initiatives for organization
• Update and maintain corporate databases as required and ensure accurate information is included in tracking reports
• Attend and participate in team teleconferences and meetings as necessary
• Perform quality control edits on all documents before issue to our internal or external customers
• Perform all other duties as assigned

Qualifications
• Degree in Business Management or other related discipline Req
• 3 years related experience Req Or Equivalent combination of education, training and experience Req

• Knowledge of Salesforce (CRM)
• Ability to be self-directed, prioritize opportunities and perform multiple tasks
• Ability to maintain demanding timelines
• Possess strong organizational skills and attention to detail.
• Possess strong communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with co-workers, managers and customers
• Strong computer skills (Microsoft Office, database knowledge, Internet, etc.)

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.