Senior Director / Director, Strategic Operations

Director, DSSR Strategic Alliances

Description

PURPOSE

Provide strategic leadership at customer account level for functional partnerships or multi-functional relationships within DSSR.  Collaborate with global management teams to develop and implement strategic initiatives, expand partnership, strengthen overall relationship and ensure global consistency. Responsible at program level for compliance with agreed- upon SLA’s, KPI’s, quality and value standards through continuous oversight and global consistency.

RESPONSIBILITIES

• Create and manage strategicrelationshipsandallianceswithassignedcustomer; build networks with necessary stakeholders internally and externally.
• Provide senior representation in partnership visibility forums (e.g., Joint Operations Teams, Executive Steering Committees) and act as a link to broader IQVIA account management supporting other functions outside DSSR.
• As it pertains to DSSR, collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business;  identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
• Work with DSSR operational leaders and customer stakeholders to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.
• Provide oversight and/or act as an Account Owner for a customer alliance, by partnering with other DSSR functional leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.
• Partner with Functional Leads to provide guidance relative to operational account management with respect to operational delivery management (e.g.,scope of work,objectives,timelines,quality of deliverables, and customer satisfaction) and operational business management (e.g., P&L, forecasting, strategy, growth opportunities).
• Act as the key relationshipmanager to assignedclient contacts to ensureappropriatecommunicationchannels are maintained as well as recommendcourses of actionregardingclientmanagement issues.
• Collaborate with other IQVIA alliance managers, BD personnel and customer managers to present a uniform service focus to the customer.
• Lead internal DSSR escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.
• Accountableforleadingthedevelopmentofaccountspecific strategiesthatalignoperations,sales and corporatedevelopmentwithin DSSR with that of the customer.
• Leads global departmental initiatives for DSSR focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.
• Represent assigned client to internal stakeholders; provideconsultationtoclients on strategy and operational delivery asneeded; serve as an internalconsultant to otherDSSR business partners for integratedfunctional solutions
• Participate in RFPandbudgetdevelopmentandsales/proposalpresentations,evaluatefeasibility of potential solutions and impact on companyoperationsandgoals;negotiate and makedecisionsonbehalf of theorganization.
• Perform other duties as assigned.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong customer focus. Excellent customer management and account service skills with the ability to quickly establish and maintain rapport.
• Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities.
• Excellentcommunication, interpersonal, and presentation skills.
• Demonstrated knowledge of applicable global, regional and local regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
• Autonomous independent decision-making; problem solving and judgment skills. Strong customer focus; account and alliance management and experience in customer contracting models; business acumen; financial management and budgeting skills.
• Demonstrated ability to deliver results with appropriate quality and timeline metrics.
• Strong prioritization, planning and organizational skills.
• Independently work on multiple projects and manage competing priorities.
• Proven ability to professionally network; present and lead at meetings/ teleconferences.
• Effectively leading in a matrix environment. 
• Accountability, ownership and transparency.
• Strong problem-solving and decision-making skills utilizing solutions driven approach. Demonstrating an appropriate level of judgment
• Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, contracting models and profitability measures.
• Strong softwareandcomputerskills,includingMS Office applications.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor's degree or educational equivalent in health science or other directly related field and 10 years clinical research experience in a Contract Research Organization or Pharmaceutical company with at least 5 years of relationship management experience.

PHYSICAL REQUIREMENTS

• Extensiveuseofkeyboardrequiringrepetitivemotion of fingers.
• Extensiveuseoftelephoneand face-to-face communicationrequiringaccurateperception of speech.
• Regular sitting for extendedperiods of time.
• Requires frequent domestic and occasional international travel.

VP, Pharmacovigilance

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.