IT Site Support Engineer (m/w/d)

IT Site Support Engineer

Are you keen to grow in a fast-paced and dynamic environment? If you are looking for new opportunities to grow in the IT field and learn new things. This is your opportunity!

The IT Site Support Engineer is responsible for the general supervision of providing remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

Key accountabilities

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Requirements

• Between 1 to 2 years IT support or related previous experience.

• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.).

• High level of German and English.

• Related IT studies can be a plus.

Behaviours

• Enthusiastic, brave and motivated person.

• Good communication (verbal and written) skill.

• Independent and reliable.

• Good stakeholder’s orientation and to built relationships.

• Quick learner.

In return we offer acompetitive benefits package including home-office option, company car, pension, accident insurance etc.

Monthly gross salary: starting at 3.000 EUR basic - an overpay is possible according to skills and working experience.

Due to the international scope of our business please apply with an English version CV, motivation letter, your certificates and reference letters.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.