Virtual Trial Client Services Rep - Multiple Locations - French OR German speaking

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

"IQVIA Virtual Trials brings studies directly to patients wherever they are — as 100% remote studies or as hybrids blending patient-centric approaches with traditional site-based elements. Our decentralized model offers the adaptability necessary to meet any sponsor’s requirements — small or large, local or global."

Speaking German or French is essential.

To be based in the following locations: Poland, Hungary, Vienna, Bulgaria, Slovakia, Serbia, Portugal.

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services. 

Responsibilities

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Experience

Typically requires -0-2 years of prior relevant experience.

Experience in a pharmaceutical setting preferred

Knowledge

Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.

Education

Bachelor's Degree or two years related work experience

Skills and Abilities

• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.