Sr Manager, Laboratory Operations

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector.

Manager, Laboratory Operations :

Manages the operation of a department area in the Technical Laboratory within quality and budgetary guidelines. Ensure the-laboratory completes work with defined turn- around time within the guidelines of published standard operating procedures. Responsible for working with laboratory management to maintain consistency, where applicable globally, of procedure implementation.

Job Description:Recognize, exemplify and adhere to ICON's values, which center on our commitment to People, Clients and Performance.As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining processes and adding value to our business and toward meeting and exceeding client requirements.Monitors and review quality testing documentation, operational and department budget, laboratory quality data, quality control systems and corrective actions.Conceive and implement continuous improvements and operational updates. Assists in developing, and responsible for managing metrics related to all of the above.Develop, implement and manage to performance standards for staff related to quality and efficiency, including productivity.Manages the adherence to-written internal and external quality procedures in order to ensure the quality of the reported and recorded dataResponsible for the quality and timelines of technical procedures to ensure full compliance to applicable relevant government regulations, such as CAP, GCP, GLP, and other relevant standards as determined by the company. hen applicable monitors or assists with management of inventory.Builds strong and effective teams, valuing different contributions; works with and through others, involving people in issues that affect them. Assist management in the recruitment and selection of staff.Operates independently with a willingness to make and be accountable for decisions; Projects credibility and makes a professional and positive impression on others; Monitors progress and holds self and others accountable. Liaise with clients, vendors and/or staff on all department related issues.Maintains oversight of relevant department supplies (where applicable reagent and supply orders and approval of inventory purchases together with invoice coding). When applicable assists the corporate procurement team and negotiates pricing and· service requirements with Vendor representatives in the best interest of ICON.Effectively monitors department operations and provides guidance to staff for issues that arise including but not limited to: equipment failures, quality failures, sample integrity failures, and can effectively communicate such issues without delayIdentifies the key elements of a situation, any gaps and inconsistencies in data. Makes rational judgments from available information and analysis. Actively participates in Root cause analysis investigations-and process improvement initiatives. Responsible for timely and accurate responses to Quality Issues assigned to them and/or their department.Creates an environment that motivates people; Identifies development opportunities for self and others; Acts as a coach and mentor and shares expertise. Maintain a positive working environment ensuring staff motivation in particular during periods of high workloads. Maintain low levels of staff turnover, actively contributing to the retention of key individuals.Where applicable manages the evaluation of new equipment or methods.Works closely with other ICON departments, and interacts with clients as necessary.

Experience, Skills: Must have a minimum of 5 years of Management experience.A BSc degree or local equivalent in Medical Laboratory Science/Biomedical Science majoring in Chemistry, Hematology, Immunology, and/or Infectious Diseases.A postgraduate qualification such as FIBMS/FAMLS/ASCP or MSc while highly desirable is not essential.A minimum 5 years' experience as a Technologist.For Farmingdale Lab: New York State License as a Clinical Laboratory Technologist.Compliance with all health and safety legislation and awareness of employee responsibilities in this context. Basic knowledge of immunization requirements for the role occupational health professions.Proficient and Compliant with all CAP and local agency regulatory requirements.Excellent knowledge of Microsoft Office.Fluency in English both written and oral. In depth proven experience in managing multiple tasks with good organization skills and good attention to detail. Ability to work as part of, and set the example of performance standards for a team.Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion.

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.