Associate Director, User Experience & Digital Development

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place.

JOB OVERVIEW

Helps drive business goals, objectives and strategies through the use of Web and digital technologies.  Supports execution of the company's Web strategy and initiatives for one or more Web channels.

Responsibilities

     Essential Functions

• Participates in the development of Web strategies and plan

• Ensures Web initiatives are delivered on time and within budget and in compliance with corporate Web policies, procedures, and guidelines to govern Web activities.  

• Specific responsibilities within this area:

• Manages Web development from a centralized office while supporting decentralized content development from business and corporate groups.

• Uses market research, usability reviews, site assessments and Web metrics to adjust and enhance Web design, content and functionality.

• Manages external vendor and partner relationships, contracts and technologies and provides supervision to junior staff as directed.

• Proposes use of new media, including social media, and other technological applications to enhance corporate communication and company reputation.

• Measures results of Web initiatives and reports results.

• Manage include planning, assigning, directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems; and approving actions on human resources matters.

• Responsibilities staff in accordance with organization’s policies and applicable regulations.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience
Typically requires a minimum of 5 - 7 years of prior relevant experience.

Knowledge
Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one department or multiple related departments.

Education
Bachelor's Degree    Business, marketing, communication or related field

Additional Work Experience

• 10 years of corporate level experience in Web management, corporate communication and/or marketing

• 2 years direct line management experience

• Equivalent combination of education, training and experience

Skills and Abilities

• Ability to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors        

• Ability to interact with high-level executives and other managers across global service groups        

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures        

• Offers solutions for a wide range of issues in imaginative as well as practical ways       

• Exercises judgment within defined procedures and practices to determine appropriate action        

• Strong communication, planning and organizational skills        

• Ability to handle confidential information appropriately        

• Knowledge of and sensitivity to a variety of cultures        

• Ability to lead and contribute to teams effectively        

• Ability clients to establish and maintain effective working relationships with coworkers, managers and clients

Travel Requirements
May require occasional travel.

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.