EDO Systems, Process, Operations, and Training (SPOT) Lead

Reporting to the EDO Operations Head, the Expert EDO SPOT Lead is responsible for the creation, implementation and management of EDO systems, processes, and training to support all operational activities within EDO. Drives consistency among EDO Supplier Leads and EDO Relationship leads by ensuring standards are developed and followed. Drives participation and input from contacts in Country Organizations to ensure understanding and adherence of EDO systems, process, and training.

•    All EDO SPOTs will be responsible to support the operations of the EDO group by performing the following:
o    Support collection and assessment of Key Performance / Key Quality Indicators (KPIs/KQIs) for EDO and supplier data
o    Participate in continuous improvement initiatives and other management initiatives
o    Coordinate the creation of Novartis standards with support from EDO team members
o    Process improvement and harmonization across divisions and functions to ensure compliance with all Novartis policies and procedures
•    Activities of individual EDO SPOT members may vary based on focus areas, including but not limited to:
o    EDO Systems
1.    Drive consistency and compliance with EDO SOPs to ensure supplier documentation and assessments are accurate and compliant with current regulations and quality modules
o    EDO Processes, Tools, Templates
1.    Partner closely with global quality and local country contacts to ensure SOPs/Working Practices are in place and timely training and adherence is maintained within EDO and cross-functionally, as required.
2.    Creation, maintenance and training for EDO tools and templates to support consistency and compliance with EDO SOPs, governance, and operations.
3.    Represent the EDO group to review and contribute to processes in other GDO units which impact supplier operations.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.