Business Analyst (OCE Digital)

Business Analyst – Salesforce Marketing Cloud / OCE Digital

Flexible location: Poland, Bulgaria, Romania

Fully remote position

B2B or Full time employment

Join IQVIA Regional Delivery Hub and its ever growing team of Salesforce professionals and implement innovative solutions that drive healthcare forward!

We are currently looking for Salesforce experienced Employees to join our team of Business Analysts.

If you are a driven professional with Salesforce Marketing Cloud platform experience and able to explain difficult concepts to non-technical users, understand their needs and translate back into language of technical team, this opportunity is for you.

What the Product Business Analyst role will entail:

• Requirement Gathering: Arranging meetings with clients and stakeholders, understanding their requirements and coordinating with Product Managers to prioritize them
• Requirement Analysis: Analyzing the requirements and mapping technical dependencies
• Requirement Documenting: Creating and maintaining the product backlog for each product
• Follow IQVIA MAP : Supporting and be compliant with Met​hodology and Aligned ​Processes (MAP)
• Product QA:  Providing acceptance criteria for product requirements, working with both the developers and QA team to ensure the requirements are fully met and validated 
• Demos: Providing demos to the stakeholders at the end of each sprint
• User-tests: Co-ordinating and facilitating UAT testing with stakeholders to ensure the product meets user expectations
• Pre-sales: Creating content for client project proposals, product marketing materials and other client collateral / deliverables
• Operations: Supporting the day-to-day operations of the project and providing status updates to management when requested

Our ideal candidate:

• Technical Skills: Understands the main technical components and technical processes behind a digital product. Ease of communicating with technical team members and brainstorm solutions to technical problems. Familiar with the software development process. (Prior engineering education / experience is a plus)
• Business Skills: Understanding clients’ businesses and their needs, our product strategy, our unique selling points and our competitive landscape. (Prior experience working with marketing / sales / consultancy / strategy teams is a plus)
• Analytical / Critical Thinking: A methodical and structured thinker, and precise communicator
• Data Analysis: Experience and comfort dealing with data, and experience with analytic tools (Excel, Tableau etc.) to extract business insights from data. (Knowledge of SQL is a plus)
• Healthcare / Pharma Industry Experience (Optional): Already familiar or eager to learn the Pharma and Healthcare industry dynamics
• Innovation focus: Passion for developing cutting-edge tech products. Familiar with tech trends
• Methodical, Systematic, Process-Oriented: Ability to perform day-to-day project management
• Detail-Oriented: A high level of attention to detail and focus on high quality deliverables
• Nice-to-work-with: Has a friendly and positive attitude

Basic Qualifications:

• 9 months of working experience with Salesforce Marketing Cloud (please provide link to your trailblazer profile) 
• Salesforce Certified Marketing Cloud Email Specialist and/or Salesforce Certified Marketing Cloud Administrator certification
• Salesforce Certified Administrator and/or Salesforce Certified Marketing Cloud Consultant are assets
• Working experience writing SQL queries or equivalent experience with databases 
• Working knowledge of MS Office (Word, Excel, PowerPoint)
• English at least on B2 level 

Additional assets:

• Understanding of ETL processes
• Additional languages proficiency (especially German, French, Spanish, Italian are welcome)
• Project Manager experience / certifications
• Salesforce Sales Cloud experience / certifications

Potential Paths for growth:

• Technical Lead/Manager (for OCE Personal / Salesforce Sales Cloud)
• Project Manager
• Architect

We offer:

• 100% remote position and possibility (partially or fully) work in the office (depends on your preferences)
• Contract of Employment or B2B
• Salesforce and/or PMI certifications 
• Private medical care
• Opportunity to work with global clients and manage complex international projects 
• Challenging job within an internationally recognized and dynamically growing organization

#LI-SM3

#LI-REMOTE

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.