Senior Manager, Product & Strategy

The IQVIA Commercial Compliance services organization is looking for a Senior Manager, Services who will be a key contributor in the evolution and expansion of our service offerings and solutions. This role will provide oversight and ownership of a subset of offerings, including our virtual engagement services.

Who You Are
1. A self-starter. Motivated to learn, innovate, and grow in a dynamic environment.
2. Customer-centric. Passionate about creating and delivering exceptional customer experiences. An innovator who will continue improving the way we serve our customers.
3. An active listener and problem solver. You're able to look through multiple lenses to drive the strategic vision forward.
4. A strong communicator with excellent written and presentation skills.
5. Technology enthusiast. Comfortable sitting at the intersection of business and technology. You're able to quickly grasp and distinctly explain technology and business concepts.

Responsibilities
1. Drives the development, operational design, and implementation oversight of strategic services initiatives to support the expansion and enhancement of the services portfolio
2. Build relationships and identify stakeholders across the organization as it relates to your assigned portfolio of service offerings
3. Identifies and drives the sourcing of vendors to support services expansion
4. Manages relationships with vendors that support or supplement our service offerings to ensure alignment of deliverables and vision
5. Lead and coordinate project workstreams and partner with cross-functional teams to deliver service solutions
6. Defines business requirements and use cases related to services solutions
7. Develops metrics, reporting, and insights to assess and identify offering performance, opportunities, and issues
8. Communicates recommendations to senior leaders for review and approval in alignment to business strategies
9. Continually assess, document, and analyze progress toward project goals and results

Experience/Skills
1. Cross-functional leader and collaborator. You have a proven record of being able to partner, engage, facilitate and lead cross-functional teams to help bring solutions to life.
2. Strong analytical and problem solving skills; ability to understand complex challenges and linkages
3. Detail oriented and deadline driven. You're able to make quick decisions in complex environments.
4. Previous process development, business process mapping, and project management experience
5. Ability to simultaneously manage multiple projects and tasks
6. Passion for learning and willingness to roll up your sleeves and wear many hats to support development of solutions and optimization of customer experience
7. Exceptional communication skills and a proven team contributor
8. Knowledge and experience with Salesforce.com preferred
9. Proficiency in MS-PowerPoint, Excel, Visio or similar tools
10. Works with confidential and sensitive corporate, client, and employee information and must conduct themselves accordingly
11. Minimum of 3-5 years in a management role; with industry experience in Customer Service, Operations, or Event Management preferred.
12. Bachelor’s degree required, advanced degree preferred

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.