Director, PI Infrastructure Managed Service

PI Infrastructure Managed Service Director will be responsible for functioning as the primary relationship manager with PI Technology, PI business partners and stakeholders who receive service from Corporate IT, ensuring full engagement and communication, resolution of general issues, and alignment of business and IT strategy.

Key Accountabilities:Overall comprehensive communication with business partners and stakeholdersGovernance and prioritization processes for product area / business areaHigh level IT visionOrganizational and relationship issue resolution with assistance of VPOngoing review and evaluation of services deliveredCoordination and communication across teams, departments and companyMonitor and stay current of technological, legal and operational changes that affect the product area and roadmapBalancing long and short goals, always considering long term impactFacilitation of regular communications and governance meetingsSupport resolution of scope and other issues impacting delivery of project and programsAdvocate maintaining standards, best practices, and quality of servicePartner with and develop strong stakeholder relationships with business leaders. This includes working closely with business units and business owners on a global basisDrive the evaluation and prioritization of initiatives on the product roadmaps,Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective mannerDemand management and prioritizationLeading Product evaluationsManaging Vendor relationshipsAs appropriate responsible of organizational growth and personnel managementQualificationsSkills:Detail oriented yet attuned to the corporate “big picture”. Ability to drive strategy and to dive deep where necessaryAptitude to comprehend, adapt and succeed in diverse business areasExcellent interpersonal, verbal and written communication skillsAbility to communicate and facilitate meetings with executive managementAbility to organize, plan and present solutions for large complex effortsProcess design, improvements and evaluationClient focused approach to work with sense of ownership and responsibility for overall quality of servicesA flexible attitude with respect to work assignments and new learningAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailWillingness to work in a matrix environment and to value the importance of teamwork.Expert knowledge of responsible product or business areaExpert knowledge of SDLC requirements in a GxP regulated industry (if applicable)Ability to translate strategic objectives into objectives/tasks specific to team membersKnowledge and Experience:Business facing and/or relationship management experienceExperience working in the CRO and/or life sciences industryExperience working with cross functional teams in the successful completion of assigned deliverablesExperience of managing large and complex programs/projects in a dynamic and technical environmentExperience in technology/software, project management, quality management, planning, customer service, and process improvementEngaged with operations and project management lifecycle processes, procedures and toolsLead and presented technical information in face-to-face presentations to varied audiences; including executive managementExperience in working business process issues and implementing IT solutionsMinimum 5 years in Product Management and/or Relationship Management rolesEducation:Bachelor’s Degree or equivalentAdvanced degree in a relevant technical area (Information Systems/Technology Computer Science, Computer Engineering, Project Management (PMP), Relevant Business Area such as Accounting, Pharmacovigilance) or equivalent experience.Language:Native language and proficiency in verbal and written English.EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.