Specialist, Operational Effectiveness & Oversight

Specialist, Operational Effectiveness & Oversight – Pharmaceutical/Biotech Industry

The Specialist, of Operational Effectiveness & Oversight will support several functional areas across the Contract Sales and Medical Solutions (CSMS) business unit of IQVIA. This role will ensure IQVIA CSMS customer-facing programs are adhering to compliance and quality practices on a tactical level as it relates to policies and procedures, federal and state programs, industry regulations, and other protocols.  This role will include, but not limited to, processing credentialing attestation letters, managing the credentialing services inbox and serve as a primary point of contact for CSMS field employees, auditing credentialing expenses, state licensing & lobbying records, updating and maintaining SharePoint sites, and other IQVIA programs or special projects, as they arise.

Qualifications:

• Bachelor’s degree required
• Minimum of 1-2 years of healthcare/ pharma industry experience required
• Strong skills related to Microsoft tools- PowerPoint, Word, Excel required
• Previous experience working in a fast-paced, fast-growing, and results-driven environment that demands consistent and enduring excellence
• Excellent verbal and written communication skills
• Ability to work independently and in a cross-functional team environment
• Detail oriented and highly organized

Responsibilities:

• Hospital Vendor Credentialing Support:
  • Support both CSMS/ R&D employees with credentialing needs, including:
    • Documentation needed for employees and managers
    • Following up on questions around medical testing needs
    • Vendor invoicing
  • Partner with Risk Management to update IQVIA and vendor specific certificate of insurances on an annual basis
  • Generate customer specific attestation letters when requested
  • Review and update credentialing training materials as needed

• State Training/State Licensing & Lobbying:
  • Audit State Regulated licenses and lobbying certificates for applicable personnel
  • Review membership license fee expense reports monthly and follow up with employees for non-compliance
  • Work with training team to confirm state training assignments are completed
• Compliance- IQVIA’s Document Management System:  
  • Train employees on use of electronic Standard Operating Procedure (SOP) system
  • Support creation of IQVIA CSMS policies, operating procedures, and work instructions into IQVIA formatted templates
  • Coordinate document review cycles with CSMS business leads

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.