HR Specialist

The HR Specialist acts as a first point of contact and support for managers and employees who requires HR assistance with using or accessing HR programs and processes. The associate is responsible for providing a timely and accurate response or properly redirecting the inquiry to help the employee resolve or address their need. May serve as an SME or SPOC for a particular HR program, service, or system. Respond to a wide variety employees’ and managers’ HR-related inquiries via email, ticketing and telephone requests for HR services support. The range of topics includes most kinds of HR-related questions

Job Description:

• Provide high level administrative and systems related system support

• Participate in international projects and cross-functional

initiatives

• With minimal oversight, lead complex or large-scale HR Service Team tasks or projects, some of which may include

global or cross-organization members and impacts

• Responsible for maintaining accurate files and records in compliance with company and local/country requirements.

• Generate difficult reports. Track and report out on various requirements

• Maintains and facilitates a high level of communication within the team, across HR as needed, and with clients in general.

• May create and manage broadcast communications related to available services and systems

• Other duties as may be required.

QualificationsQualifications:

• Fluent in English (verbal and written), any other additional local language is a plus. Mandarin Chinese is a must language.

• Ability to work effectively across departments and cultures

• Working knowledge of the role HR plays in the overall HR processes

• very good written and oral communication and organizational skills

• Comfortable working with HR systems and applications

• Demonstrated ability to learn and navigate complex HR-supported systems and processes.

Knowledge and Experience:

• appropriate HR work experience in an international environment

Education:

• Professional training or Bachelor’s Degree in an area of Human Resources or other equivalent discipline