Director, Site Engagement & Optimization

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place

Job Profile Summary 

Manages a team of people to deliver superior patient recruitment performance at sites, with an emphasis on optimizing site performance for centralized media campaigns for studies. Also manages executive level relationships for assigned sites. 

Responsibilities

• This individual will provide operational leadership for the Patient Recruitment and Site Solutions. Lead a team of Site Services professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA’s customers.

• Assist in determining department’s strategic goals and objectives along with other departmental leaders and Global Patient and Site Solutions (GPSS) leadership

• Provide input into effective strategic goals for patient recruitment for studies across designated regions/countries.  Provide input into strategic initiatives within assigned unit of accountability including development of measures for success.

• Provide operational oversight to optimize sitewide performance on centralized recruitment campaigns for studies.

• Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals or increase productivity at lower-performing sites

• Work together with operational team to translate recruitment, retention and site engagement strategies into operational plans to positively impact recruitment and retention rates

• Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters

• Direct site staff ensuring project deliverables are achieved for each role within span of control.  Develop managers within area of accountability to develop staff along career progression goals and strategic departmental and corporate priorities. Oversee regional talent development.

• Provide leadership and approval for the resourcing process and outcomes, hiring targets and processes and on-boarding and training standards.

• Evaluate workload, quality and budget metrics through regular analysis of data.  Initiate action plans to improve efficiencies, project outcomes and quality metrics for operation processes and roles.

• Contribute to budget development process and in the development of key fiscal outcome metrics.  

• Provide leadership to ensure all studies meet or exceeds customer expectations.  

• Effectively communicate and describe all services to internal and external customers.

• Drive quality or process improvement initiatives related to corporate or departmental strategic plans.  Provide leadership to ensure proactive support of global marketing and sales activities.

• Ensure sites are meeting the performance metrics required by the business.

• Ensure internal processes are aligned with other stakeholder departments to optimize patient recruitment at sites.

• Perform other duties as assigned.

Minimum Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

12 years of prior relevant experience or the equivalent combination of education, training and experience.

Knowledge

Requires broad management knowledge to lead teams, and well as the ability to influences others outside of own job area regarding policies, procedures, and goals.

Education  

Bachelor's Degree in Health care or other scientific discipline or educational equivalent

Additional Work Experience

6 years of leadership experience with clinical trials.    

Skills and Abilities

• Experience managing and optimizing patient recruitment funnels across studies.        

• In depth knowledge of the drug development processes across all functional areas.      

• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines.  

• Knowledge of clinical research financial parameters and project financial tracking and accounting methods.        

• Strong leadership skills.        

• Effective presentation skills.        

• Proficient in the use of Microsoft Office.        

• Strong written and verbal communication skills including good command of English.        

• Excellent organizational and problem-solving skills.        

• Effective time management skills and ability to manage competing priorities.  

• Expert ability to analyze metrics and information; ensuring activities and strategies are data driven.        

• Ability to establish and maintain effective working relationships with coworkers, managers and clients. 

• Ability to travel   

​

#LI-GaleBurns

#LI-Remote

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.