Director of Operational Effectiveness

Director of Operational Effectiveness

Job Overview

The Director of Operational Effectiveness leads and drives programs and projects to improve operational effectiveness and financial performance including acquisition integration, LEAN and operational excellence initiatives. Apply expertise to identify, organize, and establish effective management of collaborative initiatives through project identification and set-up and execution of tasks directly impacting the operational and success of the team. Ensures all work is in accordance with SOPs, policies, and practices.  Sustain and improve the commitment to being the center for operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization.

Essential Functions

• Recommend strategic programs forming long-term business partnerships maximizing the creation of global solutions that accelerate operational process/productivity improvements within IQVIA positively impacting data capture, project planning, change/data/process management, data compilation and high-quality deliverable generation.
• Participate in strategic meetings and focus teams serving as advisor while gathering potential initiative insight for future engagement.
• In conjunction with senior/executive management will determine initiative structure providing leadership regarding the scope and types of initiatives appropriate for team involvement.
• Determine initiative scope, timelines, and feasibility.
• Evaluate and provide feedback regarding risks, quality, and overall probability of success minimizing negative impact on project objectives and deliverables.
• Develop risk management plan including coordination of issue escalation and resolution as well as contingency plans to mitigate risks across initiatives.
• Serve as knowledge and subject matter expert for service area and contact for senior and executive management regarding initiatives.
• Ensure initiatives are aligned with overall strategy ensuring alignment and incorporation with overall IQVIA strategy
• Identify and establish transparent, successful collaboration with internal and external stakeholders: team, client and IQVIA
• Lead high level presentations to executive management.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
• Accountable for successful delivery of service implementations including meeting project timelines in line with meeting budget

Responsibilities include:

• Assisting in identifying potential organizational and/or operational effectiveness engagement opportunities and creating solutions to accelerate productivity improvements within IQVIA  
• Project managing strategic initiatives designed to proliferate best-practice systems/processes, performing current state assessments, requirements definition, cost estimates, funding requests and program/project plans
• Leading LEAN Sigma efforts resulting in process improvements, waste elimination and efficiency, speed and/or quality improvements
• Establishing and maintaining strong, long term relationships with key decision-makers, developing deep knowledge of stakeholder needs and partnering with them to identify, measure and improve organizational performance  
• Project managing acquisition integration initiatives
• Implementing KPI's for performance measurement and optimization     
• Identifying and establishing transparent, successful collaboration with key stakeholders
• Preparing and leading presentations to senior/executive management
• Managing and/or participating in change management planning and execution
• May manage small team of project coordinators and/or analysts focused on operational effectiveness initiatives; responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development

Qualifications

• Bachelor's Degree business, life sciences or related field and a minimum of 12 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory)
• Minimum of 5 years of relevant industry experience (pharmaceutical) including project management experience, with a minimum of 2 years’ experience in a management capacity; or equivalent combination of education, training, and experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.