Executive Director, Digital Strategy and Customer Experience

<p><span style="font-size: 12.0pt;font-family: "arial narrow";">The Executive Director for Digital Strategy and Customer Experience will lead a team of customer experience experts to create a strategy, roadmap and prioritization framework for value-added digital experiences that address customer needs, drive ongoing engagement, deepen relationships and support business priorities across the company. This role will partner with key stakeholders to deliver on our mission to be source for advancing health, including business leaders, integrated marketers, customer market leads, channel leaders and IT partners, to create compelling digital experiences that improve customer perception and drive growth. The role reports to Labcorp's Chief Digital Officer.</span></p> <p><span style="font-size: 12.0pt;font-family: "arial narrow";"><strong>Key Responsibilities:</strong></span></p> <ul> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Create a unified digital and CX strategy across the enterprise</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Lead development, prioritization and execution an enterprise CX roadmap that delivers continuously improving customer experience and engagement</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Develop innovative solutions to complex customer experience needs through collaboration with relevant marketing, business, technology and design leaders</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Work with enterprise leaders on strategic engagements that deliver on strategic business objective and priorities</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Synthesize data and insights to design and bring to market digital experiences that deliver on business and marketing objectives</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Establish key performance indicators (KPIs) that measure the impact of digital and CX initiatives</span></li> <li><span style="font-size: 12.0pt;font-family: "arial narrow";">Define enterprise digital experience standards and establish governance for customer-facing digital experiences</span></li> </ul>