On-Site Service Engineer - Raritan, NJ (1st shift)

Job Description Summary: This position reports to the Protedyne Customer Care Manager. The ideal candidate must work well under minimal managerial direction to perform customer support activities involving installation, troubleshooting, repair, qualifications, validation services, and preventive maintenance for complex laboratory automation. May also be required to provide operator training and field upgrades as required. This position will initially spend approximately 2-3 months in Windsor, CT training on the equipment. Responsibilities: * Responsible for the Propel, Matrix, and Propel Plate Accelerator systems -- running the systems, completing preventative maintenance and doing routine and emergency repairs. * Executes Factory Acceptance Testing of automation equipment at Protedyne's manufacturing site in Windsor, CT. * Installs equipment at customer sites and conducts Site Acceptance Tests. * Responsible for system upgrades, qualifications and testing. * Responsible for the upkeep and accuracy of assigned inventory. * Provides high level of customer support in a fast-paced and challenging work environment. * Continuously improves knowledge and skills to increase proficiency on equipment. * Routinely completes administrative paperwork such as but not limited to: Customer Feedback, Time Reports, Inventory Reports, Equipment Checklists, and Maintenance Checklists. * Occasionally provides training for operators of equipment. * 25% domestic travel required (mostly during 3-month training period) * Provide weekend, holiday and after hours work. * Perform other assigned duties as required.