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Manager, Xcellerate Systems

Laboratory Corporation of America Holdings (Covance)

Bangalore, India

<h2>Job Overview:</h2><p style="margin: 0px;">Informatics at Labcorp is a high profile, high impact team charged with creating world-class, innovative data-driven solutions to improve the speed, cost, and quality of drug development and help pharmaceutical and biotechnology companies bring the miracles of medicine to the people in need faster. As a key member of the Informatics team, you will make significant contributions in managing and maintaining Informatics products, and provide leadership to influence business decisions and drive transformational product and process innovation.<br />We seek smart, focused, passionate self-starters who bring energy, new ideas and practical experience to a fast-paced and dynamic team, are obsessed with delivering useful and elegant solutions, and care deeply about their customers and their teams.<br />• The position has full responsibility for managing or supervising a staff. This includes hiring, coaching, scheduling/delegating work, conducting performance reviews and determining pay/promotions. <br />• Lead operational application support and validation teams dedicated to our Xcellerate Suite overseeing environment setup, application deployment, validation and support of Xcellerate modules. <br />• Track, monitor and enforce compliance with Client’s and Labcorp’s security and quality guidelines. <br />• Track, monitor, enforce and report on operational metrics, SLAs applicable to incidents, service requests, problem tickets and other adhoc requests to meet Client’s as well as LabCorp’s performance criteria. <br />• Put forward solutions that meaningfully improve operational efficiency, data quality and patient safety in clinical trials.<br />• Lead by example, demonstrate subject matter expertise and provide technical leadership<br />• Influence colleagues, partners and stakeholders to promote technology innovation and adoption<br />• Manage reports, recruit and train/develop junior staff<br />• Provide communications and updates to the IT and business leadership<br />• Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. <br />• Provide off-hours and / or escalated support through participation in rotating pager coverage 24 hours a day, 7 days a week.<br />• This position may also interact with external vendors which Labcorp has contracted with for support of our packaged applications. <br />• This position will support client facing businesses and functions. In addition, there is frequent remote and face to face communication required with the business for service delivery. Application support may be required off hours in order to aid the business in meeting client deliverables.</p><h2>Education/Qualifications:</h2><p style="margin: 0px;">Bachelor's degree in computer science, information systems, life sciences, or similar.<br />Master's degree in a relevant domain preferred.</p><h2>Experience:</h2><p style="margin: 0px;">15+ years; at least 10+ years of which should be in leading development, validation and support teams supporting enterprise-grade IT systems preferably in pharmaceutical/CRO industry<br />• Soond understanding of clinical research, electronic data collection in clinical trials, clinical data management, and risk-based monitoring<br />• Strong programming skills, ETLs, knowledge of SAS/R is a plus<br />• Strong understanding of relational databases and excellent working knowledge of SQL<br />• Proven track record of working with stakeholders and IT teams to deliver on commitments<br />• Proven ability to lead people and projects with minimal supervision<br />• Excellent interpersonal and communication skills, with strong written and verbal presentation.<br />• Willingness to work on challenging but also practical problems.<br />• Obsessive attention to detail, passion for the end-user experience.<br />• Ability to grow and develop a team and effectively manage team performance.<br />• Humility, team spirit, and a constructive, enabling and nurturing personality.</p>

Job posted: 2022-03-04

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