IT Site Services Customer Support Intern

IT Site Services Customer Support Intern Req ID #:  174492 Location: 

Wilmington, MA, US, 01887 At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

  Job Summary We are seeking an IT Site Services Customer Support Intern located at our Wilmington, MA site. As an IT Customer Support Intern, you will collaborate with the WLM IT Site Services team, IT Service Desk and other internal CRL IT departments to produce a wide variety of IT Support deliverables providing exceptional customer service to our RMS & Corporate end-users.  Your insightful contribution and fresh perspective will help develop and expand our initiatives and assist you with acquiring Information Technology Operations & Service Delivery skills and the knowledge of various IT strategies.

An Internship/Co-op at Charles River Labs provides real world, hands-on experience for college students looking to gain knowledge and skills required for your career field of choice, while giving you an unparalleled internship experience.  We are dedicated to ensuring our Co-op/Intern population can experience the ability to Grow, Perform, and Succeed during their time on board. 

The WLM IT Site Services Customer Support Intern will be responsible for:

•PXE Imaging PCs, Asset Management, Decommission legacy IT equipment 

•Assist WLM IT Site Services Team with a wide variety of customer support Incidents & Requests managed in ServiceNow

•Work closely with business stakeholders and vendors to support various Wilmington campus initiatives 

•Other IT tasks as assigned Job Qualifications

The following are minimum requirements related to the WLM IT Site Services Customer Support Intern position.

•Student currently enrolled in an accredited college/university degree program pursuing a BS/BA

•Working knowledge of Microsoft Office 365

•Minimum GPA of 3.0

•Effective attention to detail skills and ability to work in a team environment

•Ability to fulfill a Summer Internship during the May-August 2020 time frame

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Boston

Job Segment: Biotech, Pharmaceutical, Quality Assurance, Laboratory, Science, Research, Technology