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Sr Production Assoc

IQVIA Holdings Inc.

Taguig City, Philippines

Roles and Responsibilities

  • Ensures that the appropriate processes are adequately documented and followed across all systems.
  • Converts data received from the data suppliers into IQVIA standard format as per instructions.
  • Received sales, product, manufacturer and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
  • Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
  • Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
  • Conducts various checks to capture any data anomaly prior to the release of client deliverables.
  • Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
  • Performs data checks by analyzing results and trends.
  • Provides impact analysis of identified data corrections.
  • Understands and can effectively communicate routine database processes.
  • Serves as subject resource on relevant production area, answering queries.
  • Reviews problems arising during the process and ensures successful resolution.
  • Communicates actively with other departments/ functions to inform of task status or to resolve problems.
  • Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  • May provide input for new system development, including requirement gathering, UAT and implementation.
  • Contributes on identifying process improvement opportunities.
  • Perform functions as directed by the Manager

List of required skills for this role:

  • Bachelor’s degree or equivalent with minimum of two (2) years’ experience in relevant production area.
  • Preferably graduate of Mathematics, Statistics, Information Technology, Computer Science or other technical related fields. If not, experience in an IT and Data Analytics should be sufficient.
  • Strong interpersonal, written and verbal communication skills.
  • Demonstrates good problem solving, analytical and data analytical skills.
  • Has a strong customer focus, an attention to detail, good analytical and problem solving skills.
  • Ability to proactively identify complex problems and develop solutions or provide recommendations to solve problems.
  • Ability to guide the work of others within a team environment.
  • Ability to work under time constraints and changing work volumes.
  • Strong PC literacy skills including MS Excel and MS Access.
  • Sound technical skills SQL with an understanding of relational databases.
  • Knowledge and ability to read and write SQL statements and be able to run queries and create some QC script.
  • job requires flexibility to transition to a new task will require quick grasp on different processes from time to time.
  • Able to work EMEA and US Time Zones.

Job posted: 2023-11-16