Use our `search` to find similar offers.
Engineer II, Field Service
Pharmaceutical Product Development (PPD)
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
Location/Division Specific Information
We are searching for a versatile Field Service Engineer based in Netherlands who is willing and able to travel extensively on a weekly basis to solve, repair, install, and update all Thermo Fisher hardware and automation products under the BEA division, along with consulting at customer sites.
How you will make an impact:
When you are part of the team at Thermo Fisher Scientific, you’ll do important work, helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
What you will do:
Unpack/Uncrate equipment, stage equipment in customer’s lab: Computers, Vessel stations (G3Lab Universals, G3Pro, etc.), TruLogic, Scales (if applicable), TCU (if applicable), Single Use Bioreactors (SUBs), Single Use Fermenters (SUFs), and Single Use Mixers (SUMs). Connect all process and network cables as well as utilities (electrical, chilled water, etc.).
Verify communication between computers, TruLogic, vessel stations and additional equipment.
Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
Repair, install, and update Finesse (now part of Thermo Fisher Scientific) products at client sites as needed
Help to cultivate customer satisfaction through ensuring timely customer responses and problem resolution
Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
Provides up-to-date service reporting on customer activities.
Provide regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups.
Aid in optimizing revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.
Improve the service potential for revenue and customer satisfaction
Develop and implement technical assistance and product training to Sales group.
Interface technically and assist in demonstration of BEA products to potential customers.
Bachelor's degree in Engineering or equivalent work experience
Electrical/software or mechanical engineering or scientific background.
Proficient with Microsoft applications such as Word, Excel, and Outlook.
Certified Bio-Med, Electrical, Mechanical or Controls Engineer.
Experience in Emerson DeltaV or other control software experience.
Experienced with Single Use Technology (Upstream and/or downstream).
Commissioning and Qualifications (C&Q) experience in facility, equipment, or utilities.
Knowledge of Corrective Action and Preventive Action (CAPA), change control, deviations management and document management systems.
Experienced as a Field Service Engineer, Lab Maintenance Engineer or Calibration Engineer working with IVD instrumentation or medical devices of interest
Self-sufficient; comfortable working independently with minimal guidance; logical attitude in setting work priorities
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Job posted: 2023-11-17