Sr. Client Manager

Sr. Client Manager Req ID #:  161631 Location: 

S. San Francisco, CA, US, 94080 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are looking for Senior Client Manager with experience in in vivo neuroscience, client management and sales to join Charles River Discovery site located in South San Francisco, CA. This is full time and permanent position and we offer a dynamic and engaging work environment in drug discovery.

In this position you are responsible for client communications, client management, and sales of Charles River‘s products and services with particular focus on Discovery CNS in vivo services. The position requires an expertise in in vivo pharmacology in CNS area that enables client discussions and sales on various projects on CNS diseases including in vivo pharmacology, rodent behavior, microdialysis, electrophysiology and bioanalysis. Client Manager will be responsible for daily communication, to initiate, execute and complete delivery of products/services for Charles River clients and also for creating proposals and associated documentation and delivering them to clients. Client manager participates in marketing team activities, follow-up on client projects, sales projections and client satisfaction follow-up. Qualify bids and scopes of work with sponsors to ensure appropriate service is provided. Follow up with clients to ensure that proposals are complete and answer their needs Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others. Prepare proposals, price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price for clients and BD teams. Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up Assist management in making recommendations on desirable proposals based on client feedback and established financial and operational criteria, as required.

  Job Qualifications

QUALIFICATIONS: Education:   Bachelor’s or master’ s degree or equivalent in science, business, or marketing related discipline. Experience:   3-5 years customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other:  Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required. 

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

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