Sr Director, Project Quality & Risk Management

Parexel International Corporation

Multiple Locations

Collaborate with senior leadership to develop and implement the strategy and direction for the PQRM team in support of Parexel’s and Quality’s goals/objectives.Translate mission and vision to define PQRM’s contribution to Parexel’s successCreate and nurture a culture within PQRM to promote open communication, provide opportunities for growth, advocate collaboration and teamwork, reward high performance and being purpose drivenPropose, lead and implement PQRM initiatives to accomplish PQRM’s goalsCollaborate with other PQRM leadership to advance PQRM’s directionSupport PQRM leadership and staff in achievement of individual and collective goalsFacilitate and lead risk management activities for PQRM.Facilitate robust department-level risk managementWork with PQRM leaders to identify, categorize, score and develop mitigationsConfirm agreed mitigations are being integrated into departmental planningCoordinate and support leaders in regular risk reviewAssess effectiveness of mitigations with leadersPromote and support documenting lessons learnedOversee and support PQRM staff to comply with Parexel standards and regulatory requirements.Verify compliance with Parexel SOPs and other requirements (e.g. applicable curricula)Review, approve (when necessary) and ensure accurate time recording for regional staff (e.g. billing out of department etc.)Provide guidance and ensure compliance with goal setting and PDC requirementsServe as SME for varied PQRM activitiesPartner with Quality Assurance to oversee and support audits & inspections, representing Parexel Quality when requested and serving as an escalation point for critical issues.Support audit/inspection preparation including coordinating with QA to ensure appropriate Quality resource availabilityProvide onsite or remote support as neededContribute to critical issue resolution by providing expert quality advice and directionRepresent PQRM in audits and/or inspectionsProvide solutions-focused quality consulting, facilitating quality delivery using available analytics and other tools.Partner with operational leadership to promote first-time quality deliverables, applying solutions-focused consultancy.Review, analyze and provide guidance related to operational quality metrics as necessary or assignedBuild and maintain relationships with client quality representatives. Fill role of Portfolio Quality Lead and/or Quality Sponsor as assigned.Represent Parexel Quality in client meetings as necessaryServe as a resource for client escalations, including collaborating with Parexel operational leadership to repair or mend client relationshipsServe as the point-of-contact for the client quality representatives.  Lead quality-to-quality meetings as neededAs PFQL, perform client-level risk and issue managementAs PFQL, provide client-level quality oversight serving as a point of escalation, communicating pertinent information to account leadership as necessaryAs PFQL, develop/revise quality agreement.As Quality Sponsor, serve as senior-level point-of-escalation, communicating with senior client quality partnersAttract, recruit, retain and develop PQRM staff.Engage and recruit qualified staffEnsure trained, knowledgeable staff are sufficient to meet organizational needs, develop business case if insufficientBuild employee pipeline, ensuring career growth opportunities and adequate succession planningMeasure direct reports’ performance against expectations and standards, providing constructive feedback with strengths and areas for improvement, focusing on development of individual employeesIdentify areas for continuous improvement of the Quality Management System by submitting feedback on processes, participating in process improvement initiatives as requested.Demonstrate competence in quality assurance and management, emphasizing continuous Excellent communication skills, including verbal and written communication, active listening, providing constructive feedback and facilitating group discussions. Ability to think globally, strategically and analytically to problem-solve, make decisions keeping the patient and customer in focus. Strong interpersonal skills, able to develop relationships and partnerships, build rapport, persuade and influence teams, motivate others, manage performance and develop talent. Proficient change leader, able to understand and implement change while anticipating and managing resistance. Expert project manager with strong organizational and planning skills, competency in risk management with thoughtful action planning. Personal awareness and emotionally intelligent, ability to self-motivate, innovate, delegate and manage time as well as taking ownership and accountability for deliverables. Ability to travel 10%-15

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2022-09-17 00:05:23


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