Root Cause Analysis Lead

Global Organization SupportAssist to implement, maintain, and continuously improve services required to support the company globally with regards to Quality.Support Operations staff in the use of automated quality systems; summarize automated quality system reports and provide metrics as appropriate.Facilitate investigation and remediation of quality events as assignedProvide RCA support using performance improvement tools and methodologiesUtilize electronic QMS tools to document and communicate status of RCAEstablish and maintain collaborative relationships with internal customers to obtain information and content to ensure successful root cause analysis completion.Make judgements based on information gathered to make sound recommendation to the stakeholders for any improvements as well as escalating appropriately

QMSO SupportAs assigned, complete QMSO goals for the key QMS elements.Maintain a familiarity with Parexel QMS-related applications and related processes.Participate in projects and initiatives as assigned, including reporting information and escalations as needed.Remain informed about developments in relevant regulations and guidelines.Define, coordinate and supervise the RCA end to end procedureProvide technical knowledge where appropriate.Develop and maintain relevant guidance including best practices for improvementWork closely to Quality teams to ensure high quality and consistency on issue resolutions and trade off decisions for critical RCAs.

Parexel Quality Department SupportWork with Corporate Quality to develop and/or update quality/process documents, tools, and templates. Consider process for effectiveness measurement.Track and manage the cost of poor quality associated to the issues correlated to RCAEffectively communicate and provide RCA report/presentation for leadersWork closely to Quality team and Head of Quality to ensure high quality and consistency on issue resolutions and trade off decisions for critical RCAsMaintain a positive, results oriented work environmentWork with the relevant training functions including Learning & Development and Operations. Assist with the development or enhancement of training materials as assigned

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