Engineer II, Field Service

Pharmaceutical Product Development (PPD)

Remote, Arizona, United States of America

Job Description

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

What you will do:

  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Successfully complete technical training, as required
  • Complete and submit field service reports on assigned tools
  • Perform Preventive Maintenance tasks
  • Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
  • Provide guidance for various reports including identifying and isolating unique problems with system
  • Act as a subject expert and resource for training
  • Align with application scientists to collaborate on outstanding solutions to meet our users challenges
  • Must maintain Thermo Fisher Scientifics’ Four-I Values.

How you will get here:


University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience


4-5 years’ Experience:

  • Operating, solving, repairing and calibrating sophisticated analysis systems such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
  • Experience with Ultra High Vacuum (UHV) a plus but not required.
  • Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities

  • Required to read, write, and speak English fluently.
  • Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
  • Demonstrated ability to be detail oriented, problem solver, promote team environment.
  • Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
  • Literate in Windows software environments
  • Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
  • Ability to read and interpret schematics
  • Ability to partner effectively with customers
  • Strong Interpersonal communication, collaborations, time management, problem solving and customer service skills
  • Consistent record for fixing systems and subsystems down to component level
  • Familiar with UHV phenomenon and technology
  • Must be willing to travel 0-25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel
  • Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
  • May require proof of Covid-19 vaccination.
  • Extensive walking may be required.

Job posted: 2024-03-21