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Clin Operations Coordinator

Syneos Health

Canada-North America - CAN-QuebecCity-2500RueEinstein


Clinical Operations Coordinator

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

  • Support leadership team and communicate strategies and vision for clinical performance. 
  • Help, plan and organize the work unit’s activities/operations, the work plan, and the needs of the division to achieve the expected results. 
  • Liaison between the different teams in Clinical Operations. Identify and address gaps in communication from clinical staff. 
  • Responsible for coordinating with Clinical Study Managers i.e dry run and floor set up. 
  • Management of staff schedule to optimize project-related activities and other supportive tasks to help the project team. 
  • Involved on Study schedule skeleton, Activity grid, (eg: binders menu review) to provide feedback for operations on the floor. 
  • Identify training needs and execute individual/team plans.
  • In collaboration with management, evaluate staff for coach/mentor readiness. 
  • Provide effective feedback and corrective action for training and activities
  • Responsible for training staff on protocol, PSP, timelines, activities (eg: resting times, time between subjects etc.) 
  • Ensure compliance to Good Documentation Practices (GDP) and GCP applicable regulatory guidelines and internal policies. (eg: Evaluate individual documentation skills and give remediation.)
  • Assist operation managers in reviewing staff and study performance through onsite monitoring and support of clinical procedures. 
  • Collaborate with all teams for quality improvement. 
  • Provide guidance and support on clinical procedures. 
  • Improve efficiency, managing queries and clinical tasks in real time while project is in «On-Study» status.
  • May be assigned other clinical tasks. 


What we’re looking for

Position in Canada

  • College degree in life sciences, nursing, chemistry-biology etc. or an equivalent of 2 years’ experience
  • Bachelor’s Degree in science.

Position in US

  • College degree in life sciences, nursing, chemistry-biology etc. or an equivalent of 2 years’ experience
  • Relative alternate certification may be considered acceptable.
  • This determination ensures the jobholder has sufficient technical ability to perform the role.
  • Two years of relevant work experience will be considered an asset.
  • Must demonstrate good computer skills especially in the utilization of Microsoft Word, Excel and Clinical software. 
  • Excellent communication, presentation, interpersonal skills, both written and spoken, with an ability to inform, influence convince, and persuade.

Position in Canada:

  • French/English level: Required bilingualism includes understanding various messages, exchanging verbally on subjects related to the tasks to be executed, and writing simple messages.  

Position in US: 

  • English/Spanish level: Required bilingualism includes understanding various messages, exchanging verbally on subjects related to the tasks to be executed, and writing simple messages. 
  • Other (optional): Candidate who does not possess the required training and/or experience may be considered under different criteria.

Get to know Syneos HealthOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Job posted: 2024-03-29