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Associate Manager, Operations (scheduling)

Parexel International Corporation

Multiple Locations

Parexel's Baltimore, MD Early Phase Clinical Unit is hiring an Associate Manager, Operations. This position is responsible for the management of clinical staff scheduling and onboarding. We are looking for someone that has great analytical and organization skills. This role does not require you to have knowledge on clinical trials as we are willing to teach these skills. We are looking for someone that has experience with logistics and staffing.

Please note: this position is 100% onsite (no remote work)

Key Accountabilities: Take ownership of staffing and logistics of clinical staffProvide input on the feasibility of clinical timelines based on staffing demandsEvaluate and provide suggestions on the distribution of clinical work and timelines in order to improve staff utilizationForecast future staff resourcing needs or risks based on clinical calendar and timelinesDrives a High-Performance Culture of continuous improvement, leadership, accountability, client focus, efficiency, and profitability within Clinical OperationsWork closely with the Clinical Team Lead to make sure staffing requirements are met and if they are not find appropriate solutionsDemands First-Time-Quality by establishing clear expectations for staff performance, clear delineation of accountability for tasks and processes and consistent monitoring of work productAuthorizes hiring, transfers, performance reviews, compensation increases, and terminations in conjunction with unit management.Take part in candidate interviews and provide feedbackInterfaces with key department heads and direct reports to discuss status of current trials, as well as significant staffing hurdles, capacity issues, and staff utilization.Collect and analyze metrics that reflect performance of the departments and utilize these data to guide decision making toward Unit objectives.Maintains and participates in the fiscal objectives of the unit and recognizes cost reduction opportunities.Take ownership of working with management to educate yourself on clinical trial knowledge and learning the different systems internally.Other duties as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.

Skills: Ability to lead and motivate functional groups to be client focused, achieve Unit/project-specific objectives, and strive for continuous improvementAbility to anticipate the needs of the unit based off of past dataDesire to succeed in this position and learn about clinical trialsWell-developed communication, managerial and other soft skills.Highly organized with the ability to manage multiple tasks of competing priorities.Self-motivated with a willingness to accept responsibility and challenges.Computer skills: ability to use MS Word, Excel, Power Point and OutlookExperience in dealing with confidential materials.Ability to travel and work a flexible schedule according to business needs

Knowledge and Experience: At least 3 years of staffing experiencePreferred experience working a clinical or hospital setting but NOT requiredExperience in a logistical position and/or staffing positionPreferred experience staffing in a setting where the schedule constantly changesManagement experience managing direct reports

Education: Bachelor’s degree or relevant experiencePreferred but not required - graduate of an accredited School of Nursing (BSN preferred), or Physician training BLS certification required, ACLS and CCRC

The following tasks may be required after Clinical training and exposure is completed: Possess thorough knowledge of all current study protocols.Be available and supportive of Clinical Operations staff on dosing and heavy procedure days, to include assistance with performing study procedures, if necessary.Develop and support training sessions on study protocols, specialized clinical/laboratory procedures, and ICH/GCP guidelines. Introduce new technologies and equipment for efficient operations.Assist project teams in study preparation tasks such as input in drafting protocols/study specific manuals, ClinBase™ setup reviews and mock runs.Participates in quality improvement initiatives.Provide feedback on project feasibility, timelines, proposal review process and client negotiations.Develop, implement, monitor, and support Standard Operating Procedures (SOPs), Training Curricula and work processes for Clinical Operations (inclusive of Transit Laboratory, Shipping, and Pharmacy) including global harmonization between PAREXEL EPCUs.Provide support / consult on Quality Control, USP 797, GMP and GCP compliance, as needed.Assist with audits (internal/external).

This role may be subject to government and/or customer requirements regarding vaccination against COVID-19 that are more stringent than Parexel policy.  Accordingly, successful applicants may need to be either vaccinated against COVID-19 or have an approved religious or medical exemption. Employment is contingent on disclosure of your COVID-19 vaccination status and, if relevant, proof of vaccination.

Job posted: 2022-12-03

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