Senior Client Relationship Director, Enterprise Accounts

The Client Relationship Director (CRD) is responsible for sales growth, profitability and building relationships within a specific set of accounts (determined by region, therapeutic area or service line). The CRD supports the Account Leader in development, implementation, and achievement of the business vision, strategy, plan,

financial metrics and execution for the account.

Commercial Leadership:Support Account Leader in therapeutic area, service line or region-specific account plansDirect responsibility for assigned Accounts including NBA growth, Bid pursuit, commercial negotiation of contractsLead activities that accelerate growth and profitabilityDevelop or contribute to account plansWorking in a consultative manner, identify opportunities and collaborate with Account Leader to develop winning and integrative solutions across SBUsDevelop proposal narratives and executive summariesLead bid pursuit meetingLead and sign off proposal strategy and development in collaboration with cross functional colleaguesEnsure that pricing is appropriate to win the business and meet financial targets, including profitability, contractual terms and business riskPursue awareness of competitive activities, position and pricing, including reasons for awards and non-awards

Account Leadership:Understand the clients’ development and commercial strategy, product development portfolio, and pain pointsDevelop a strong understanding of clients’ organizational structures and key stakeholdersIdentify client needs and develop creative solutions for projects, leveraging expertise, operational capabilities and technologiesMaintain high visibility within client organization (e.g., therapeutic area, service line, region)Maintain solid knowledge of all Parexel services and value propositions for appropriate cross-selling opportunitiesBe the senior point of escalation for delivery/operational issues and arrange for follow through of resolutions via the appropriate departmentsMaintain positive client relationships to drive repeat businessEnsures appropriate hand-off to delivery team liaising with Project Integrator Role or Project Leader to transfer knowledge on client needs and expectationsMaintain close relationships with delivery teams for identification of new opportunities to ensure account growth

Skills:Strategic and/or consulting skills in helping clients maximize short- and long-term drug development goalsAbility to build relationships and to communicate at senior management levelSolid understanding of the principles of drug discovery and developmentDemonstrated commercial acumenAbility to influence and maintain effective working relationships with coworkers, managers, clients and customersExperience in presenting, packaging and proposing integrated solutions to demonstrate value and potential return on investment to clientsDemonstrates an entrepreneurial drive blending urgency, strategic thinking, and an awareness of influencing behavior in a global environmentHighly effective communicator at all levels with both clients and internally.Must be open and direct with strong oral and written communication skillsMust be comfortable operating in a demanding, fast paced environment and be capable of reacting swiftly to changing business demandsShould be driven to deliver quality results on time and in a highly ethical and professional manner

Knowledge and Experience:Multiple years of previous experience in working in pharmaceutical services environment, preferably in a CRO, Life Sciences Company or Consulting background specializing in Life Sciences.Experience in both sales and delivery roles preferred.

#LI-REMOTE