Associate Learning and Development Specialist

Under general direction of the Sr. Director/Line Manager, the L&D Associate will be responsible for the logistics management and coordination of assigned Functional and Management & Professional (M&PD) courses.  This position works closely with other PAREXEL L&D associates and is a member of the Global Training Operations team.  Provide administrative, logistics and training systems support related to training for PAREXEL employees and HR team members, Trainers, Specialists and other departments such as Process and Quality and various businesses/functions with the delivery and support of training activities.  Coordinate cross-functional training initiatives and system administration activities related to training.  Remote/virtual office is acceptable but this position may require the employee to be go into an office facility to support on-site face-to-face training when needed.

Reports To L&D Senior Director, Global Training Operations

Works Closely with L&D/PAREXEL Academy team, Process Quality Trainers and Training Participants; interface with HR colleagues

Key AccountabilitiesLiaise with trainers and L&D/PAREXEL Academy team members in order to manage training sessions: organize training sessions based on input from Training Forecasts, ‘Expressed Interest’ reports and management sources, including venue selection, room booking, catering, training material production, site logistical support, LMS administration, as requiredCommunicate with training participants (e.g. confirmation of training, questions regarding logistics or no show, completion of class evaluations)Generate training reports (e.g. Roster Management, Course Evaluation & Class completion reports) to provide information for the L&D metricsReview L&D monthly Score Card to verify results and suggest data-driven process improvements to minimize training cost and enrich employees learning experience. Provide LMS support and respond to general requests related to setting up classes in LMS, help employees when they cannot register for a class or their participation is not shown in their training transcriptPrepare and compile training materials, often working with a local printing vendor to reproduce, as requiredParticipate in training related projects, as requiredReview of “The Express Interest’ report and additional requests by internal clients in order to schedule & support additional training if required.Coordinate and participate in team conference calls and other meetings, as requiredPrepare and maintain the annual Learning Calendar based on consumption and business requirementsAcquire additional information and skills to enhance job performance, maintain an up-to-date knowledge of PAREXEL’s systems, services, policies and proceduresEngage in vendor management, program marketing and internal communication of training events in a specific country and/or region to maximize class enrollments and minimize training costsProduce specific L&D reports as required using L&D reporting tools and processes, help analyze and interpret the results for actionable operational improvements.Assist in administration, analysis and interpretation of learners’ feedback through LMS evaluations. Help increase learners’ response rate to further improve logistics management services and enhance learning experience.Provide logistical process expertise in consulting clients about the delivery of cost-effective training solutions

SkillsExcellent English written, email, and verbal communication skills (MANDATORY)Analytical skills, with the ability to first collect relevant data and then make and recommend data-based decisions.Ability to work independently with minimal supervision, while ensuring First Time Quality and meeting aggressive deliverable timelinesHigh level of self-motivation with professional approach to workAble to thrive in a rapidly changing environment, with minimal supervisionHighly organized with the ability to manage multiple conflicting deadlines and competing prioritiesDemonstrated abilities in problem solvingExperienced with MS Office suite (Powerpoint, Excel, Word)Familiar with remote meeting set-up and technology (MS Teams, Zoom)Detail orientated with high level of accuracyExperience in dealing with confidential materialsAbility to communicate with senior management within PAREXEL and with external consultants/vendorsForward thinking and proactive approach to workTeam playerCapable of multitaskingFlexible working hours

Minimum Work ExperienceTraining operations experienceSystems data entry workKnowledge of Learning Management System or any training trackingExposure to Management Methodologies/Trainings like Lean/Six Sigma is a plus.

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