Digital Adoption Intern

The Digital Adoption Intern will work closely with the WalkMe COE team members and business subject matter experts to design, build, and test digital adoption platform solutions – in-application performance support – to ensure that our organization is getting the most out of our digital assets. As a Digital Adoption Intern, you will be responsible for helping the business, strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. You will work on major cross-functional initiatives including a new integrated project management application, a clinical trial management system, and more.

Key Accountabilities:Work with internal teams (BA Digital Adoption, IT developers, business SMEs, training) to help develop, build, test, and maintain WalkMe contentSupport defining users and enable data distribution to the right user, in the appropriate format, and in a timely matterDesign impactful and creative solutions, measure results, iterate and improve to drive optimal outcomesCollaborate with business and technical partners to ensure timely delivery of software readiness, communications, and trainingSupport measurement and evaluation of the impact of solutions developed against KPIs set forth to drive ROI back to the businessSeek feedback and obtain consensus across stakeholders from project initiation through final approval

Skills:Excellent organizational skills and the ability to prioritize tasksExperience in technical writing, analysis, and document layoutAbility to deliver high quality documentation paying attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable in text and picturesExcellent written skills and ability to explain concepts and processes simply and conciselyFluent in EnglishA flexible attitude with respect to work assignments and new learningAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

Knowledge and Experience:HTML, CSS, and/or JQuery experience preferredIntermediate MS Word, Excel and PowerPoint skillsExperience working in the Software Development Lifecycle (SDLC) preferredA natural excitement and ability to learn technologies and explain technical issues to a variety of audiencesStrong organizational skills with a high attention to detailStrong analytical and problem-solving skills

Education:Bachelor’s degree or equivalentWalkMe certification a plus

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