Project Manager I

Project Manager

Location: Inchinnan (Paisley, UK)

Company Information

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

All our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and exciting achievement, come grow with us at Thermo Fisher Scientific.

Position Summary

The Project Manager I role reporting to Supervisor/Manager, Customer Excellence is part of the Bioproduction Group. It is a customer facing role supporting Sales, Operations, and Product Management with driving orders, and is responsible for the cross-functional execution of catalog and custom orders with the primary focus on relationship building and delivering a superior customer experience. Works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Supports: Cell Culture and Cell Therapy business unit and us responsible for supporting GIBCO custom media.

Responsibilities:

• Work with interfacing functions to ensure timely and accurate processing and delivery of orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, Product Management, Instruments, Distribution, and Customer Service)
• Serve as the customer advocate throughout internal processes. Troubleshoot, raise and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
• Run reports, analyze data, develop presentations, support and/or lead customer conference calls, and participate in continuous improvement initiatives.
• Work closely with customers and Account Managers to accurately capture purchase order requirements and secure business.
• Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets for given account assignments

Minimum Requirements/Qualifications:

• Requires BS/BA, or High School diploma with three years of customer facing environment (biotechnology industry preferred).

Successful candidate is intellectually curious and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, interpersonal and detail orientation, analytical, planning, problem solving, and the basics of project management methodologies.

• Must have experience processing orders in various systems (e.g. Oracle E1/R12, SAP, Salesforce).
• Works in an office environment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position is not eligible for relocation benefits.
• Limited travel is required (

At Thermo Fisher Scientific, each one of our 100,00 outstanding minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.