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Patient Access Specialist

Syneos Health

Gilbert, AZ


You are an expert facilitator: you open doors, foster communication, and bridge the gap.

In this role, you will be responsible for the successful growth of patient access initiatives of our client within the assigned geographic territory.  The primary focus of the Patient Access Specialist is to leverage strategic insights within targeted interconnected inpatient/outpatient systems to achieve identified business objectives including formulary access, reimbursement support, care transition support, and site of care offerings across the neuroscience portfolio.  You will: 

  • Act as an extension of the HUB
  • Provide reimbursement education leveraging Patient Healthcare Information (PHI) to support the benefits investigation and prior authorization processes for neuroscience products and administration/observation
  • Provide education on operational requirements per FDA, federal, and state level requirements for the handling of a controlled medication
  • Work with stakeholders to include customer targets within Integrated Delivery Networks, Hospitals, Pharmacies specializing in Mental Health, Community Mental Health Centers, and other community settings where mental health patient populations are managed to ensure that the activities of the PAS contribute to the achievement of the objectives
  • Direct customers to key education resources as needed, including HUB and reimbursement questions

Essential Requirements:

  • Bachelor’s Degree
  • 5 years’ experience in healthcare sales
  • Understanding and experience in the access and reimbursement landscape
  • Experience in building customer relationships, large account management, or related expertise (targeting, developing, and maintaining a customer base)
  • Demonstrated track record of achieving/exceeding responsibilities, goals and objectives
  • Current driver’s license and clean driving record along with the ability to travel overnight up to 30%
  • Must live within territory or within territory boundaries.

Desired Requirements:

  • MBA
  • 2+ years demonstrated in-depth knowledge of the mental health market 
  • Working knowledge of the targeted geographical area with existing understanding of the local healthcare environment (hospitals, systems, referral patterns) 
  • Ability to utilize customer relationships and develop traditional and non-traditional customer relationships to further business opportunities

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients' lives daily. By joining one of our field access teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex reimbursement landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. 

WorHerMatterEverywher| How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.



Job posted: 2024-05-22