Partnership Training Manager

A Partnership Training Manager (PTM) owns partnership training tasks and demonstrates expertise on training systems/processes/activities, best practices, and training-related client interface. Also, ensures effective integration of training activities with other areas of partnership operations and focuses on identifying efficiencies. A PTM is assigned to one or more partnerships depending on business needs and serves as the primary contact for all partnership related training activities both internally and externally.

Accountability and Supporting Activities

Partnership Pursuit and Development

• Participate in pre-sales activities to offer Subject Matter Expert (SME) support for partnership training-related tasks.
• Attend internal and external Kick-Off Meetings as applicable.
• Provide expert advice and input to set up of partnership training infrastructure and integration with other processes (e.g., system accesses, onboarding, etc.).

Client Training Systems

• Provide support and guidance to the partnership leadership team on set up of the process for team members accessing client training systems and their partnership training curricula.
• Provide expert input to discussions about integration of client training systems into Parexel processes.
• Creation/Maintenance/Decommission of Training curricula and LMS Job Role assignments.
• Collaborate with internal partnership SMEs and Client Training representatives to create, maintain, and decommission the training curricula and LMS roles at a partnership level.
• Ensure partnership curricula are reviewed regularly with the SMEs and Client Training representatives for completeness, effectiveness of trainings, LMS roles, and appropriate hours spent on trainings.
• Identify areas for potential efficiency in partnership training related tasks.

Compliance

• Collaborate with partnership account leadership to develop compliance measures, frequency, and format of reporting internally and externally.
• Create, review, and deliver partnership training compliance reports to key stakeholders, and follow-up on any non-compliance issues as appropriate with staff, line managers, and functional heads.
• Work with partnership account leadership to ensure any MSA requirements, KPIs, or other partnership criteria for compliance are met.
• Provide support for quality issues/CAPAs, audits, and inspections for assigned partnership training.
• Ongoing Process Improvement and Mentoring of Staff.
• Maintain sound familiarity with Parexel systems and related processes and remain informed about developments in relevant regulations and guidelines that may impact partnership training.
• Identify improvement opportunities related to Partnership Training Lead tasks training, audit/inspection, and quality issue management.
• Mentor and train Partnership Training Leads as assigned.
• Participate in and/or lead partnership training department initiatives.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Ability to build relationships and interface effectively with external clients and internal employees.
• Ability to manage multiple and varied complex tasks and prioritize workload with attention to detail, strong focus on quality, and excellent organizational skills.
• Ability to work effectively in a matrix environment and to demonstrate and foster teamwork within the group as well as across the organization.
• Proactive approach with ability to work independently, identify process efficiencies, and implement training solutions within assigned remit.
• Excellent ability to think and work globally and be culturally aware.
• Substantive computer skills, including proficiency in multiple systems (e.g., LMS, MS Office products).

Knowledge and Experience

• At least 5 years of relevant experience working on training activities in the CRO or pharmaceutical industry.
• Successful track record in developing relationships with external clients and/or groups of internal customer stakeholders.
• Experience managing projects with global team members is desired.

Education

• Educated to degree level (health-related science or business preferred) or equivalent relevant qualification or experience.
• English fluency required (written and verbal).