Senior IT Site Support Specialist

Parexel International Corporation

Durham, North Carolina, United States of America

Parexel is seeking an experienced IT Site Support Specialist. This role provides technical systems support for desktops/laptops and user computing environments. The IT Site Support Specialist contributes to systems and operational projects. Regularly performs workstation Hardware/Software installations, hardware upgrades, maintenance and repairs. Effectively resolves end-user incidents & service requests via the Service Desk process.

Key Accountabilities:

  • Provide technical consulting to resolve complex technical problems.
  • Manage technical operations projects.
  • Work with business groups and technical teams to determine technical solutions to meet business needs.
  • Develop training plans and prepare end-user technical documentation.
  • Additional projects or tasks as assigned by Management.


  • Excellent interpersonal, verbal and written communication skills
  • Excellent problem solving skills
  • Client focused approach to work; excellent customer service skills
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of teamwork.


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