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Associate Benefits Analyst

Parexel International Corporation

Southeast, Remote, United States of America

The Associate Analyst/Specialist will partner with the Benefits team to assist with the development, implementation, and administration of Parexel’s global benefits programs. The Associate Analyst/Specialist is responsible for supporting day-to-day benefits/HR administration and assisting employees when they have questions on benefits or need support from HR in a timely, customer-centric manner. The Associate Benefits Analyst/Specialist role is to ensure Parexel is delivering best in class HR support and quality service to our business partners, line managers, and employees.

  • Research, investigate and respond to Employee, Manager and Human Resource Shared Services inquiries as 1st level support via mailbox, service desk tickets, phone calls and voicemails
  • Regularly interact and communicate with employees, managers, and HRBPs to provide general benefits guidance and direction and to ensure resolution is completed properly and timely  
  • Provide general administrative support to the Benefits team on programs such as group health, dental, vision, spending accounts (FSA/HSA), life insurance, disability, retirement, wellness, recognition, paid time off 
  • Ensure the administration of Company benefit plans are compliant with established guidelines, processes, and regulatory requirements
  • Present benefits offerings during new hire orientation
  • Support US and Canada renewals and open enrollment activities
  • Maintain spreadsheets, databases and contact lists as required.
  • Process employee enrollments/elections and terminations where automated process does not exist 
  • Assist with maintenance of Benefits communications and posting to Company intranet 
  • Work with vendors, IT and Payroll to ensure benefit processing is correct and resolve any issues
  • Maintain and update process and procedure documents
  • Provide data and assistance for internal/external audits (eligibility, enrollment, 401(k), invoices, reconciliation)
  • Maintain strong knowledge of systems and process flows to support vendors, HRIS and payroll interfaces
  • Create various Benefits related reports for analysis
  • Support invoice processing and create P.O.s in an accurate and timely fashion and resolve issues with stakeholders including audit, research and reconciliation. 
  • Assist with creating, and analysis of employee surveys and benefit survey submissions
  • Support the Total Rewards team and participate in adhoc and global projects.
  • Collaborates with North America Benefits staff, Employees, HR Shared Services, HR Business Partners, HRIS/IT, Payroll, Finance, Talent Acquisition, and external stakeholders, as necessary.
  • Bachelor's Degree is required for this role.

***Ideal candidate will possess at least TWO years of experience demonstrating strong customer service skills, with Human Resources exposure preferred.

Job posted: 2023-04-25

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