Manager, Client Training

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Patient Consent Manager of Client Training is responsible for the effective development, coordination and presentation of client training programs related to Investigator Meetings and for developing and delivering webinars and other virtual training to clients and site staff.

Summary of Essential Job Functions:

- Development and maintenance of standard template PowerPoint deck for Investigator Meetings; customization of deck as required to meet requirements of specific studies
- Development and maintenance of standard audience engagement questions and FAQs for Investigator Meetings
- Training of Patient Consent personnel to deliver presentations at Investigator Meetings as necessary to meet schedule demands
- Function as the primary presenter for Patient Consent at Investigator Meetings, both in person and virtually (Some travel required)
- Maintenance of centralized calendar for Investigator meetings and other required client training events. Escalation to Dir of Operations of schedule conflicts or need for additional resources to meet demands
- Develops and conducts virtual trainings (Webinars) for both group and on-demand one-on-one as necessary
- Monitors effectiveness of training by analyzing feedback and metrics to continuously strengthen course content and materials
- Assume lead role in supporting clients transitioning to the SaaS product of Patient Consent with training and plan development
- Assist clients in developing transition and training plans for their transition to the SaaS product
- Provide training to clients as necessary on the use of the ICF Author tool in the SaaS suite
- Must be proficient on both legacy and v6.0 Patient Consent systems.
- Updates and maintains collateral materials such as User Guides and Pocket Guides for SecureConsent, etc.    

Supervisory Responsibilities:

This position will not have any direct reports initially, but we are budgeted to add one more FTE in this area this year and more in the future

Minimum Qualifications:

• 2 years of prior relevant experience
• Minimum of a Bachelor’s degree

Skill Requirements:

• Patient Consent System - Ability to proficiently use the SecureConsent software and knowledge of our standard processes, in order to train site and client employees on use of our product in clinical trials and for creation of ICFs
• Understanding of Clinical Trials process - Complete understanding of the clinical trials environment and processes to be able to train clients and site employees in our role and effectively answer questions
• Presentation & Training Skills - Ability to effectively communicate to clinical site and client representatives, including those who speak English as a secondary language. Forums would include IMs and virtual webinars, etc.
• Presentation materials and implementation plan development - Ability to produce and revise PowerPoint presentations for Investigator Meetings, as well as work with clients to design and implement training programs for the use of our SaaS product

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.