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Sales Operations Assoc Director (Home Based)

IQVIA Holdings Inc.

Various Locations

Sales Operations Manager / Associate Director /

Job Overview

This role works closely with the core sales leadership team in managing operations initiatives and contributing to the improvement of business processes (forecasting, opportunity pipeline management, CRM administration/training, project management, reporting

and analytics).

Essential Functions

  • Lead sales cadence -- forecast calls, roadmap preparation, pipeline management, and revenue tracking for the Core Information/GMI, Large/Mid and HPD GTM sales teams
  • Prepare material for the sales leadership team’s forecast cadence
  • Manage quarter close by facilitating daily called/closed won opportunity reconciliation, creating and submitting Billing Notification Forms (BNF), following up on required paperwork, assisting in resolving rejected BNFs and working closely with Finance to recognize all possible revenue for the quarter
  • Define and create analytics and productivity metrics for sales leadership and their teams, to assist in managing and driving their business
  • Drive and track contract renewals by assisting Account Executive in the creation of complex renewal opportunities in CRM, coordinate internal requirements, i.e. Pricing Assistant and Projects, for timely revenue recognition
  • Provide IQVIA CRM subject matter expertise, support and training to the Core Sales team and Client Service Managers
  • Provide program and project management to coordinate, document and implement new and/or enhanced operational processes and systems
  • Coordinate operational activities/projects with other functions including service, finance, business lines and sales as appropriate
  • Manage Operations Analyst to support the Information business line and Core Sales Team
  • Regular monitoring of opportunities in coordination with local / regional teams
  • Creation of alerts and review / follow up of action plans according to the problems identified
  • Contributes to ad hoc analysis as needed to improve customer satisfaction and revenue recognition
  • Coordinate operational activities with other teams to continually improve procedures and optimize them
  • Monitor the Salesforce systems to provide routine and custom reports and lists for sales and marketing purposes

Qualifications

  • Bachelor's Degree  Req
  • Working knowledge of IQVIA Products and systems a plus
  • Excellent software application skills (Excel, Word, PowerPoint)
  • Advanced Excel skills required (Formulas, Pivot Tables)
  • Experience in supporting executive level management
  • Experience in analytics with focus on Sales, Segmentation, Customer Profiling and Analytics.
  • Experience with analytical & visualization tools (Tableau, PowerBI etc.)  Extensive experience with manipulating different datasets & statistical modeling
  • Experience working to support a diverse and international sales audience and the metrics needed to run the business and drive a regular pipeline cadence. Working in high tech or SaaS businesses is a huge plus.
  • Methodological hands-on mastery of relevant analytical approaches and models, including segmentation, clustering methods, demand forecasting, pricing analytics, market trend analytics, etc.
  • Working in a fast-paced environment with limited supervision
  • CRM experience
  • Proven track record of effective leadership
  • Strong focus on process and detail
  • Strong focus on quality
  • Strong interpersonal and communication skills
  • Understanding of relational data models, queries, and cardinality a plus

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2020-10-16

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