eCOA Associate IT Project Manager Director

IQVIA™ (www.IQVIA™.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIA™ innovates on a large scale. We have been the big data company in healthcare before the “Big Data” term was defined. Since 1954 we have been helping healthcare organizations harness commercial and scientific insights and execute on their most strategic initiatives. We develop and operate systems and applications using big data technologies on our private-public hybrid cloud. IQVIA™ stores and computes more than 20 petabytes of complex healthcare data on diseases, treatments, costs and outcomes to enable our clients to run their operations more efficiently. Our big data infrastructure is processing over 50 billion healthcare transactions annually. IQVIA™ employs over 50,000 professionals in over 100 countries to drive results for over 5,000 healthcare clients globally. IQVIA™ is a publicly listed company (NYSE – Q) with estimated revenue close to $7B and a market cap of over $18B.

Role

• Project Manager - Manage delivery of eCOA projects to internal and external clients                                                                

Responsibility

• Manage day to day implementation of projects
• Manage internal staff to support customer projects and manage internal service projects
• Define and monitor project scope, budget, timelines, resources, quality and deliverables for the full project life cycle
• Ensure the project team adheres to high quality service and all applicable corporate and client policies and standards
• Regularly review project contract terms and conditions, and project plan to ensure that all assumptions are still valid
• Work in close collaboration with the internal or external project stakeholders to achieve the study goals
• Establish strong customer relationships and seek opportunities to increase customer satisfaction and deepen relationships
• Communicate effectively with customers to identify needs and propose solutions
• Keep customers well informed on status of internal service efforts and serves as liaison between internal staff and customer
• Provide technical direction for the development, design, and systems integration for customer engagements
• Responsible for managing the development, review and approval of project related study documentation during throughout the full life cycle of the project implementation
• Provide regular updates and reports to Sponsor and IQVIA upper management
• Conduct regular status meetings, reviewing project schedule, risks, issues and outstanding action items
• Implement and monitor a risk management plan at the project level (raise to program level, as necessary)
• Implement corrective actions as needed to maintain project performance
• Identifies opportunities for improving and streamlining projects
• Manage vendor relationship and tasks
• Manages the Lessons Learned process throughout the project lifecycle
• Communicate customer requirements to the product management teams, advocate on the customer’s behalf, and communicate the status of enhancement requests to customers
• Manage project team members across multiple locations and time zones
• International Travel required as needed

Requirements

• Bachelor Degree or equivalent 
• A thorough understanding of Project Management principles - PMP / PRINCE II certification is a plus
• In-depth experience of project management ideally within clinical research
• Experience and understanding of the clinical research environment and GCP principles
• Strong leadership, diplomatic and motivational skills
• Open, transparent and excellent communication skills, both verbal and written
• Proven ability to work creatively and analytically in a problem-solving environment 
• Excellent in planning, organizing and monitoring
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Attention to details and multi-tasking skills
• Able to communicate and deal effectively with all levels of the organization
• Confident and comfortable with public speaking in front of a large and diversified audience. Knowing when/how to adjust presentation material for differing audience types.
• Solid technical background, with understanding or hands-on experience in software development and clinical technologies (EDC, eCOA, IWRS etc.)
• Strong working knowledge of Microsoft Office tools

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.