Associate Director Project Services Project Management

Job Overview
Provide day-to-day direction to the project services delivery teams for an assigned set of clients and/or company Initiatives; Drive continuous improvement initiatives in processes and procedures used by the project services group; Manage Project Services team members and support, mentor and guide team to successfully achieve their client study deliverables; Perform delegated duties and responsibilities of Regional Director for short-term or long-term assignments, as required.

Responsibilities
• This position involves extensive mentoring and professional development of management and support staff within project services Client Delivery Teams
• Manage assigned staff if applicable and day-to-day activities in accordance with organizational policies and applicable regulations
• Planning, assigning and directing work, mentoring and training staff, performance management
• Management where applicable, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable
• Continuous assessment of talent within project  services and drive consistent, high-quality project management services
• Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers
• Ensure that studies are planned and executed within FDA, ICH, and EMEA guidelines and that Good Clinical Practices are followed at all times
• Report metrics to Director/Sr
• Director related to productivity and quality
• Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management
• Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention
• Act as a point of escalation for team members to optimize client delivery
• Actively participate or lead external customer meetings with sales to determine service levels and needs or review study progress
• Participate in bid defense meetings to drive new and repeat business as needed
• Assist with the management of PM budget for team, as applicable
• Work closely with  Managers and Directors on budget planning, monitoring and control for department
• Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s)
• Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
• Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency
• Participate in the Customer Governance Process as assigned and provide strategic direction for the global project management for an assigned customer segment
• Act as global project  services process owner for all customer segments in areas including but not limited to recruitment, staffing, SOPs, and process improvements, as applicable
• Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice

Minimum Required Education and Experience
• Bachelor's Degree Life sciences or related field Req
• Minimum 6 years experience in pharmaceutical industry or service provider, preferably in Clinical Trials. 2 years + experience in central laboratory . International industry experience.

Required Knowledge, Skills and Abilities
• Excellent people management skills with the ability to develop and lead cross-functional teams.
• Excellent interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.
• Strong customer focus.
• Broad knowledge of ICH GCP guidelines.
• Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.
• Good understanding of medical and clinical research terminology.
• Direct Project Management experience required.
• Knowledge of Project Services (PM, DM, Set-Up) processes and terminology.
• Ability to establish and maintain effective working relationships with co-workers, managers and clients.
• High ethical standards.
• Ability to assess and prioritize multiple tasks, projects and demands.
• Sound judgement and decision making skills specifically in relation to business and finance. Excellent people management skills with the ability to develop and lead cross-functional teams.
• Excellent interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines. Strong customer focus. Broad knowledge of ICH GCP guidelines. Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.
• Ability to assess and prioritize multiple tasks, projects and demands. Sound judgement and decision making skills specifically in relation to business and finance.