Service Designer

Parexel Informatics develops technological innovations to make the process of drug development faster, more accurate, more productive and easier to track. Our dedicated Informatics group create industry-leading, integrated platforms to improve the way companies perform clinical trials, control and share data, track and report patient outcomes, and manage regulatory information. We are leading the way in the adoption of cloud technologies for clinical trials and is a Tier Zero Microsoft partner.

This role will be based at our modern state of the art office in Nottingham city centre which has excellent transport links as well as a great working environment and the feel of an innovative technology company.

Job Purpose:

The Service Designer creates high-level and low-level designs for service readiness of the solutions. They work closely with the product managers, solution and domain architects and service delivery teams to understand the people, process and tooling requirements of the service.

Looks to define patterns and standards to ensure consistency, efficiency and best practice in the delivery and operation of the service.

Service Design - Create high and low service models and designs in accordance aligned to the overall requirement within the overarching solution or product architecture for complex service delivery and service agreements.

Service Documentation - Produce clear and concise documentation to define the service components and ensure that supporting lower level design assets have been created and are compliant.

Governance - Ensure that all service components undergo the correct level of governance and sign-off in compliance.

Internal & External Service Design - Evaluate, design and provide guidance to internal service providers and external vendors to ensure the service operating model meets requirements.

Best Practice Patterns - Evaluate and define what best practice patterns are within service design and templates for re-use and ensure that these are re-used across all service design deliveries.

Risk Management - Identify Risks and Issues. Quantify the impact whilst creating mitigations and containments within the service.

Requirement Management - Evaluate functional and non-functional requirements and align these with use cases so that the transition into service delivers and can be tested against them.

Evaluate and Manage Change - Evaluate change requests made against the requirement scope of the service components and understand the impacts to design, time and cost of the change.

Costing - Define the impacts of costs to be able to deliver the service. Working with each of the resolver groups (internal and external) cased on agreed template models the number of FTE’s required to deliver the service and thus the cost.

Define Tooling and methodology - Contribute to the selection and evaluation of the right set of tools and methods to deliver consistent service design. Ensure that these are reused across all deliveries.

Team Working - Work with the Solution Architects, BAs and PMs to ensure timescales are understood and meet customer need. Work across the business to deliver the solution.

Market and Service Trend Analysis - Stays abreast of technical, service and operational trends in the marketplace within service delivery and understands the impacts these will have on day to day activities.

Analytic Problem Solving - Logical and analytical approach to identifying the root cause of problems and resolving them.

Testing –Understand how the requirement sets will need to be tested and work with the testing and validation teams to ensure that this is designed into the solution delivery and transition.

QualificationsSkills:

PAREXEL align skills to the SFIA (Skills For the Information Age) framework.

Strategy & Architecture - Emerging technology monitoring

Strategy & Architecture - Methods & Tools

Strategy & Architecture - Specialist Advice

Design & Implementation - Systems Design

Design & Implementation – Testing

Delivery & Operation - Service Level Management, Service Acceptance, Service Operation

Change & Transformation - Business Analysis

In addition, the following skills are desired for the roleGood interpersonal, verbal and written communication skills.Ability to manage multiple and varied tasks and prioritize workload.Collaborate with colleagues across cultures and time-zones.Initiative and self-confidence, able to cope with changing and evolving priorities.Work methodically in a fast-paced, time-sensitive environment

Knowledge and Experience :

The candidate will ideally have 5 years’ experience in service delivery. This can be demonstrated via experience and while not necessary the below certification would be desirableExperience in Scaled Agile Delivery (e.g. SAFe).Experience of formal design methodology (e.g. UML).Experience of end-to-end IT service delivery (e.g. Service Desk through to software engineers, infrastructure engineers and cloud engineers).Certification in service delivery (e.g. ITIL) or experience.

Education:Degree in Life Sciences, Engineering, or Computer Science field, or equivalent.

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary, bonus and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with Parexel.