Senior Sales Operations Analyst

IQVIA is looking for a detail-oriented Senior Sales Operations Analyst who thrives in a fast-paced environment. This role will provide the Sales and Delivery organization with reliable and high-quality operational support. In addition to enhancing and supporting Sales tools, this person will work with stakeholders across the organization in order to drive operational efficiency.

Your missions and responsibilities

• Take ownership of sales and project administration process (Order to cash)

• Collaborate with Finance and Sales Operations Business Partners to ensure efficient sales and contracting process

• Be the lead for customer contract related requests: responding timely to inquiries regarding contracting and providing appropriate documentation as necessary

• Ensure that contracts are set-up and booked correct in the company’s system

• Coordinate and support the team in Bangalore for Swiss related topics

• Take the role as Super User for the relevant CRM/PSA tools (both on SFDC)

• Provide the field teams with set-up and training on sales platforms and sales processes

• Design, build and maintain sales reports and dashboards

• Drive system enhancements with an emphasis on streamlining the end-to-end Sales process

• Maintain Commercial Operations SharePoint including owning the governance process to ensure templates and guidelines are kept up to date

• Own the Third-Party Agreement process

• Manage continuous improvement initiatives, including the extension of Rapid-SOW and supporting the implementation of a new ERP system

Your Profile and Skillset

• Strong sense of responsibility

• Strong interpersonal and communication skills

• Ability to work under pressure and tight deadlines, independently and with good attention to detail

• Ability to accommodate to last-minutes changes, proven flexible mindset

• Excellent organizational, multi-tasking, and prioritization abilities

• Strong service orientation and proactive problem-solving skills

• Advanced proficiency in MS Excel

• Knowledge of Salesforce.com (CRM) would be an advantage

• Fluent in English and German (written and spoken)

Education and Experience

• Commercial apprenticeship or equivalent educational background

• 3-5 years of experience in a similar role

• Demonstrated experience within a multi-functional team across Commercial Operations

• Prior work experience in the Life Sciences / Pharmaceutical industry would be of advantage

Place of work:Rotkreuz

Start date:as soon as possible

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.