Production Control Analyst

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more. The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Position Purpose:

Production Control provides 24 x 365 on-site support of all production processing streams in a multi-platform environment.  A key to providing this support is the on-site presence of a Production Analyst that is trained on the IQVIA products and familiar with the various tools and platforms on which these products run.

Principal Accountabilities:

• Monitors the production environment, consisting of mainframe, UNIX, LINUX and NT platforms, using established tools.
• Responsible for first level response to job failures within the production environment.
• Takes corrective actions when possible according to established SOP. 
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures. 
• Takes appropriate actions to ensure that processes are completed according to the schedule provided. 
• Documents issues into the Problem Management system and conducts follow ups for proper resolutions.  
• Informs relevant production support teams of outstanding issues that require further follow-up. 
• Provides updated status of current environment and activities to the next shift at daily turnover meeting.
• Provides shift status to manager detailing issues that are impacting deliveries and require additional attention. 
• Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite.

Minimum Education, Experience, & Specialized Knowledge Required:

• Associate degree 
• Previous experience in production environment is a plus 
• Strong OS JCL & SDSF skill set required
• Proficiency in Cybermation/ESP scheduling software package.
• Basic knowledge and understanding of UNIX and NT environments
• Experience with QMS Service Center or equivalent problem management tool
• Must possess strong analytical and problem solving skills
• Strong written and verbal communication skills required
• Knowledge of IQVIA Standards and products a plus

Additional Information: Department coverage is 24 x 7 x 365. Candidate must be able to work a rotating 3-day work week consisting of 12.5 hour shifts that alternates between dayshift and nightshift including weekend and holidays when assigned.

Hours:                 MON – FRI: 9 am – 5 pm for first 2 – 4 months of training

When Hired:      Work in a 3 Day – 12.5 Hr Shift Rotations (10 am – 10 pm or 10 pm – 10 am)

Shifts alternate every 3 months between daywork and nightwork.

Shifts also include Weekends and Holidays (if scheduled).

 No telecommuting.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.