Senior NOC Analyst



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The Network Operations Center team is primarily responsible for monitoring and managing the resolution of complex system and network impairments as well as all user-impacting outages. NOC support is 24x7 and includes weekends and holidays.

The NOC team is responsible for escalation of all Network / System / Security / Application related issues that cannot be resolved from the Hyderabad based facility. Analysts will use knowledge gained from issue resolution to assist in improving IT infrastructure and operations, and to provide support to all development and regional ASG staff.

Analysts will interoperate with the Global Service Desk for regular updates, status updates and dissemination of information to end users. NOC Analysts will also monitor security related alerts, IDS events, correlate security logs with all enterprise monitoring tools worldwide.

The NOC Analyst will identify a potential system or security issue, determine the severity and probable impact of the issue; and either escalate, or propose a recommended resolution to the issue.

Reports To NOC Manager
Directly Supervises N/A
Provides Work Direction to N/A
Works Closely with PAREXEL IT Teams (IT Infrastructure/IT Applications/IT Operations/GDM)
External Relationships N/A

Key Accountabilities
• Act as 24x7 escalation point to Security / Site Services / Network / Server and Application support issues.
• Pro-actively identify system impacting issues through the analysis of network performance data and alerts.
• Perform real-time tier 1 troubleshooting via remote access to network components to isolate, manage, and resolve network impacting issues.
• Identifying, ticketing, dispatching, and escalating network faults.
• Schedules, coordinates, and tracks all network maintenance.
• Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.
• Manage the intake and recording of information to ensure that it is accurate. Continuously evaluate the services provided and capture this information in the department's reports and metrics.
• Analyzes security analysis reports for security vulnerabilities. Reports on significant trends and vulnerabilities.
• Provides alarm security services to all facilities.
• Participate in 24x7 rotating shift schedule with ability to work day, evening, and weekends as required.
• Develop and maintain positive communications between Global Service Desk, Site Services and IT Infrastructure teams.
• Create and implement documentation and procedures to for alerting and escalation.
• Use acquired knowledge to influence and improve IT practices and technologies.

• Experience with enterprise monitoring tools QRadar or Quest Fog-light or Orion-Solarwinds is essential.
• Experience with enterprise monitoring tools such as / HP OpenView / Whats Up Gold / HP SIM / SCOM / NNM etc is advantageous.
• Ground concepts of TCP/IP, UDP, ICMP, SNMP, SMTP
• Basic understanding of routing, routing protocols, layer 2 switches, firewalls, VPN and Network security concepts.
• Windows 2008/2012 knowledge, understanding of active directory, basic knowledge on Unix/Linux.
• Experience with MPLS, Frame Relay, T1/T3 links, and DSL
• Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
• Must work well in a team environment

Desired Academic & Professional Qualification
1.Graduate (10+2+3) or (10+2+4): (BE/B.Tech/B.Sc/BCA)
2.IT Security: CCNA (Security)/ CompTIA Security+ /RHCSS (Red Hat Certified Security Specialist)/ECSA (EC Council Certified Security Analyst)
3.Networking : CCNA (Routing and Switching or Voice) /CompTIA Network+
4.Systems (Servers) : MCSE / MCITP/MCP/ RHCSA (Red Hat Certified System Administrator)/ VCP (VMware Certified Professional)
5.Applications(Databases) : OCA (Oracle Certified Database Administrator)/ MCDBA/MCSA (SQL Server)/MCSD (Web Applications)/ SCJA (Sun Certified Java Associate)

Language Skills
• English (Written & Verbal) Expertise essential

Minimum Work Experience
• Total Work Experience: 3 year.
• Relevant Work Experience : 2 year
Additional Information
Location | | | Hyderabad Start Date 2013-07-18
Job Type Full Time
Salary Not Provided
Career Level Not Provided Relevant Work Experience Not Provided
Education Level Not Provided Job posted on 18-Jul-2013

Contact Information
Company Name PAREXEL Telephone No Not Provided
Contact Name Site Link Not Provided


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