Client Services Team Lead

Client Services Team Lead Req ID #:  98551 Location: 

Morrisville, NC, US, 27560 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary BASIC SUMMARY:

Serve as Client Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Serve as local CS team leader in providing leadership, coordination and oversight to Client Managers in the completion of their duties. Work with marketing, scientific, and financial staff to ensure quality customer service is provided. Participate in strategic business planning and assist in the establishment of department policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as Client Manager for assigned sponsors to qualify bids and scopes of work with sponsors to ensure appropriate service is provided. Follow up with clients to ensure that proposals are complete and answer their needs.

• Creatively identify ways to secure open proposals by working with BD, scientific staff, finance, management and others.

• Coach and mentor local client services team, including pricing, bid and proposal generation, and authorization processes to ensure smooth and timely business process flow. Ensure Master Services and Confidentiality Agreements, Statements of Work and Amended Statements of Work are negotiated and finalized within expected timelines. Follow-up to ensure completeness.

• Oversee the scheduling, coordination and management of Sponsor site visits (which may include delivery of capabilities presentations).

• Work with Management staff to develop pricing strategies. Provide guidance to client manager personnel as necessary; review and approve cost proposals.

• Maintain database tracking system(s) to monitor and report proposal turnaround time, bid proposal volume and bid effectiveness. Produce reports on proposal/bid disposition, as required.

• Manage departmental resources (workflow) for responsiveness to client needs and effective use of business processes.

• Participate on integration teams to facilitate common Client Services processes across teams at the site level.

• May attend trade shows on behalf of site to develop potential new business and present capabilities information to trade show attendees.

• Manage activities of assigned group to ensure effective performance of function.

• Interview and select qualified exempt- and non-exempt level departmental personnel, as necessary. Recommend, review and approve personnel actions, including hiring, promotions and raises. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork.

• Ensure optimum performance of group function. Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.

• Develop and maintain departmental systems and SOPs. Assist in the development and communication of departmental policies and procedures. Partner with Human Resources to develop and approve job descriptions for subordinate positions; ensure communication of duties and responsibilities to employees. Job Qualifications

• Education: Bachelor’s degree (B.A./B.S.) or equivalent in biological sciences, business management or related discipline.

• Experience: 5-7 years related experience in contract research/pharmaceutical setting.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Certification/Licensure: None

• Other: Familiarity with FDA/EPA/OECD regulatory testing guidelines required. Demonstrated skills with word processing, spreadsheet and database applications required. Previous supervisory experience preferred.

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Raleigh

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