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Services Manager (all genders) - Digital Science Solutions
Pharmaceutical Product Development (PPD)
Multiple locations
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Location: Netherlands - Remote
Digital Science Solutions delivers market-leading laboratory and data management solutions. These solutions help customers advance science, become more efficient, and improve their bottom lines. Our offerings shape the lab of the future, by accelerating innovation and driving productivity. In short, it's our goal to make labs work the way labpeople think they do-- with cloud-connected, instantaneous information, available seamlessly to scientists across the lab.
How will you make an impact?
The role of Services Manager is responsible for managing day to day operations of our consultancy teams: team management, holiday administration, training, planning, and reporting to the Director Professional Services.
In EMEA, projects are managed by the Project Management Office (PMO). The services managers build and develop their teams in line with the requirements of the PMO.
This role will work cross-functionally with key stakeholders to develop a value added services portfolio in support of EMEA share growth
What will you do?
Build a strong, motivated team through the hiring, management and personal development of its members
Delivering line management activities, e.g. HR related, salary management, PMD appraisals, holiday and time-off management, expense management, and team meetings.
Report on resource utilization, skills matrix and other metrics for the department
To act as an escalation point for department processes
Ensure that customer complaints affecting the department are dealt with quickly and effectively
Create connection into the Thermo Fisher organization and promote our products
Support the support contract renewal process.
Driving process improvement for our consultancy services.
Participate in pre-sales activities.
How will you get here?
Education
Bachelor’s degree (or similar) in business or business-related field required.Master’s degree in related field strongly preferred.
Experience
Proven leadership and management experience
Experience in customer facing role.
Knowledge, Skills, Abilities
Strong interpersonal and influencing skills to navigate through matrixed organization
Demonstrate solid collaboration skills when working with internal and external clients
Excellent interpersonal skills
Strong written and oral communication skills
Strong organizational skills
Ability to set and meet expectations
Strong Customer focus
Project management experience
Educated to degree level preferred
Ability to liaise with people at all levels
Ability to lead meetings
Organised with ability to prioritize workload and work under pressure
Good verbal and written communication skills
Flexible team player
Ability to travel up to 50% of the time
Familiarity with life sciences, clinical diagnostics and applied markets - or similar industry
At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not
discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Job posted: 2022-12-21