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Services Manager (all genders) - Digital Science Solutions

Pharmaceutical Product Development (PPD)

Multiple locations

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Location: Netherlands - Remote

Digital Science Solutions delivers market-leading laboratory and data management solutions. These solutions help customers advance science, become more efficient, and improve their bottom lines. Our offerings shape the lab of the future, by accelerating innovation and driving productivity. In short, it's our goal to make labs work the way labpeople think they do-- with cloud-connected, instantaneous information, available seamlessly to scientists across the lab.

How will you make an impact?

The role of Services Manager is responsible for managing day to day operations of our consultancy teams: team management, holiday administration, training, planning, and reporting to the Director Professional Services.

In EMEA, projects are managed by the Project Management Office (PMO). The services managers build and develop their teams in line with the requirements of the PMO.

This role will work cross-functionally with key stakeholders to develop a value added services portfolio in support of EMEA share growth

What will you do?

  • Build a strong, motivated team through the hiring, management and personal development of its members

  • Delivering line management activities, e.g. HR related, salary management, PMD appraisals, holiday and time-off management, expense management, and team meetings.

  • Report on resource utilization, skills matrix and other metrics for the department

  • To act as an escalation point for department processes

  • Ensure that customer complaints affecting the department are dealt with quickly and effectively

  • Create connection into the Thermo Fisher organization and promote our products

  • Support the support contract renewal process.

  • Driving process improvement for our consultancy services.

  • Participate in pre-sales activities.

How will you get here?

Education

  • Bachelor’s degree (or similar) in business or business-related field required.Master’s degree in related field strongly preferred.

Experience

  • Proven leadership and management experience

  • Experience in customer facing role.

Knowledge, Skills, Abilities

  • Strong interpersonal and influencing skills to navigate through matrixed organization

  • Demonstrate solid collaboration skills when working with internal and external clients

  • Excellent interpersonal skills

  • Strong written and oral communication skills

  • Strong organizational skills

  • Ability to set and meet expectations

  • Strong Customer focus

  • Project management experience

  • Educated to degree level preferred

  • Ability to liaise with people at all levels

  • Ability to lead meetings

  • Organised with ability to prioritize workload and work under pressure

  • Good verbal and written communication skills

  • Flexible team player

  • Ability to travel up to 50% of the time

  • Familiarity with life sciences, clinical diagnostics and applied markets - or similar industry

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not

discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job posted: 2022-12-21

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