Manager Site Services

Manages a large team and provides global oversite of the daily operations for the department, ensuring efficiency and execution of customer service for the investigator sites. Serves as operational liaison between the sites and other functional groups within the lab network. Ensures a high level of support, service, reliability and availability to external site coordinators and internal departments. Manages team workload and assists with key performance indicator matrices to surface inefficiencies and assist in providing solutions. Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. Manages the appropriate staffing levels to meet business and client needs. Manages the day to day activities of the department to ensure all issues are resolved in a timely manner. Serves as subject matter expert for the software used within the department. Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.) Manages department processes, training and SOPs to improve service and efficiency within the department. Assesses and implements new training for new hires and/or process changes. Contributes to the development of user requirements for improving and enhancing services. Actively assists during sponsor audits and supports audit readiness. Supports the team leads and acts as a back up to for the management team.

Manages a large team and provides global oversite of the daily operations for the department, ensuring efficiency and execution of customer service for the investigator sites. Serves as operational liaison between the sites and other functional groups within the lab network. Ensures a high level of support, service, reliability and availability to external site coordinators and internal departments. Manages team workload and assists with key performance indicator matrices to surface inefficiencies and assist in providing solutions. Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. Manages the appropriate staffing levels to meet business and client needs. Manages the day to day activities of the department to ensure all issues are resolved in a timely manner. Serves as subject matter expert for the software used within the department. Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.) Manages department processes, training and SOPs to improve service and efficiency within the department. Assesses and implements new training for new hires and/or process changes. Contributes to the development of user requirements for improving and enhancing services. Actively assists during sponsor audits and supports audit readiness. Supports the team leads and acts as a back up to for the management team.

Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5 years). 1 year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.

Knowledge, Skills and Abilities:

• Firm management skills and business acumen

• Strong attention to detail

• Strong organizational, judgment, analytical, decision-making and interpersonal skills to manage

complex projects in parallel and manage rapidly changing priorities

• Effective at influencing, negotiation and problem resolution

• Strong verbal communication skills

• Ability to be professional, including communicating with and consulting external clients

• Ability to utilize proper channels of communications to voice concerns and suggestions

• Ability to maintain confidentiality of client protocols and study data

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideaswith diverse groups of peoplein a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learnstandard office equipment andtechnologywith proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May require travel. (Recruiter will provide more details.)

Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5 years). 1 year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.

Knowledge, Skills and Abilities:

• Firm management skills and business acumen

• Strong attention to detail

• Strong organizational, judgment, analytical, decision-making and interpersonal skills to manage

complex projects in parallel and manage rapidly changing priorities

• Effective at influencing, negotiation and problem resolution

• Strong verbal communication skills

• Ability to be professional, including communicating with and consulting external clients

• Ability to utilize proper channels of communications to voice concerns and suggestions

• Ability to maintain confidentiality of client protocols and study data

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideaswith diverse groups of peoplein a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learnstandard office equipment andtechnologywith proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May require travel. (Recruiter will provide more details.)