Product Support Tech Advisor 1

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Overview

• Work with customers and project management teams to identify key project milestones and implementation timelines

• Work with customers and project management teams to gather requirements and translate them into technical specifications

Responsibilities

• Build, document and maintain new and existing customer-centric business critical solutions

• Develop and implement solution validation plans

• Ensure quality control during implementation and execution of the validation plans

• Build training materials for the implemented solutions

• Train customers on the implemented solutions

• Participate in QA, UAT & production launch support related to various customer engagements

• Contribute towards building implementation and integrations best practices and the knowledge base

• Collaborate with the DrugDev product development team to help improve and expand core platform functionality

• Provide Tier 2/3 technical support for custom integrations

• Working knowledge of support processes and working in production environment

Minimum required education and experience

• Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 2 years of relevant experience

• Experience working with external customers to gather technical requirements

Required knowledge, skills and abilities

• Working knowledge of software development processes and methodologies

• Knowledge of the clinical trial / pharmaceutical domain Preferred

• Powerful work ethic with a focus on customer satisfaction Intermediate

• Strong customer facing and presentation skills Intermediate

• Process documentation skills Intermediate

• Validation documentation and execution skills

• Technical troubleshooting and documentation skills Intermediate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.