Senior Corporate Web Strategy Coordinator

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Essential Functions

• Implement Web enhancements designed to achieve stated goals and improve visitor experience
• Performs routine property or site maintenance such as publishing, quality reviews, troubleshooting
• Provides project support for Web strategies and plans
• Schedules and tracks user training
• Maintains master lists of user rights, workflows, and processes
• Serve as liaison between department and internal/external groups at all levels
• Train users in how to navigate and use the corporate Web properties and maintain documentation such as Help Desk training, FAQs, etc.
• Provide technical support for Web channels including answering help questions, assisting in training users to perform more complex functions (basic HTML, meta data, etc), and assisting with support for site graphics
• Participate in testing new development or tools
• Executes surveys and respond to customer and stakeholder inquiries as required
• Comply with organization procedures for change requests, development requirements, and project management methodology
• Special projects and administrative support as directed

Minimum Education and Experience

• Associates Degree required and 3 years of corporate level experience in Web management, corporate communication and/or marketing required or equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Ability to interact with high-level executives and other managers across global service groups
• Applies company policies and procedures to resolve routine issues professional concepts
• Exercises judgment within defined procedures and practices to determine appropriate action
• Strong communication, planning and organizational skills
• Ability to handle confidential information appropriately
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.