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Call Center Coordinator

IQVIA Holdings Inc.

Bucharest, Romania

Role purpose

Coordinate the call center activities, related to Market Research projects: Primary Market Research, Marketing Services and Syndicated projects.

Responsibilities

  • Organizing and coordinating of the project team related to all actions completed during the field collection process in Call Center.
  • Full monitorization during the field collection process to each project in order to fulfill projects objectives: timelines, costs, quantity targets and quality checks.
  • Assuming the role of Pharmacovigilance responsible during the data collection stage, for all projects managed in Call Center.
  • Main contact for the PM from the field collection team side, in terms of Pharmacovigilance process: trainings, Adverse Events monitorization, any other communications and actions related to this process.
  • Responsible to update the department procedure considering local and global requirements and coordinates the team to follow all the terms from this procedure.
  • Main contact for the PM related to data collection phase: provides statistics from projects, any information that could impact the project objectives.
  • Keeping track of the cost level for each project and communicate with the Project Manager
  • Responsible to find solution for data collection improvements, increase the success rate for each project type

Required skills/qualifications

  • Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.)
  • Good analytical and problem solving skills.
  • Good understanding of the pharmaceutical industry and diagnoses trends.
  • Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.

#LI-SM3

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Job posted: 1970-01-01

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